Optimole
Forum Replies Created
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HI there,
Can you share a sample image link that shows the image at the quality which you don’t like?
Can you try to turn on also the retina option to check if this improves?
Hi there,
I’m sorry to hear about the issues you’ve experienced with our plugin. We truly appreciate your feedback and the time you took to bring this to our attention. Let me guide you through the steps to resolve the image issue you’re facing:
- Visit the Updated Documentation: It appears the link we previously provided may have been outdated. Please visit our new guide on transferring images back to your server here: Transfer Images to Your Server.
- Export Images: If you prefer to manually download and re-upload the images, you can use our export tool, accessible here: Export Images from Optimole Cloud. This tool will allow you to download all your images in one go.
In both articles, you will find detailed, step-by-step instructions. These should guide you through the process of either transferring or exporting your images smoothly.
If you encounter any difficulties or have questions, please do not hesitate to reach out to our support team. We’re here to help and ensure that your experience with our plugin is as seamless as possible.
We apologize for any inconvenience caused and thank you for your patience as we work to resolve this issue.
Hi there,
The lazyload attribute seems to be added from the builder/block plugin which you used to create that section, not from Optimole.
I would recommend turning off lazyload for that image from the builder or check if they have an option to disable that to avoid any incompatibilities with Optimole.
I hope this helps.
Hi,
You can go to Settings -> Compression and disable the Best Format option.
I hope this helps.
Hi,
Seems like you are using the best format which prioritize quality over compression, we try to compress as much as possible without adding artifacts.
You can choose to disable that which will serve webp, the image in question weighting 4.7KB afterwards.
Hi there,
We are not aware of this issue with renaming. Would you like to help replicate it on a fresh instance on TasteWP/InstaWP and let us know if you still face it?
Hi,
I tried to reproduce this behavior, but I’m unable to. Can try to replicate the issue on a fresh site like InstaWP/TasteWP and share the link with us. I’m happy to look into it.
Hi,
If you can do this just for images it will help.
Hi there,
We are not aware of any similar issue, and I tried to reproduce this behavior, but I’m unable to. Would you like to help to replicate it on a fresh instance on TasteWP/InstaWP and let us know if you still face it.
HI there,
Thank you for taking the time to do the tests. I would love to look into this. Can you share the comparison image links, both to the Optimole one and other solutions that you tested.
I can’t guarantee that we can provide the absolute lowest size from the market since we try to balance quality and size when doing this, however you should close to those if not better.
I would love to look into this.
Hi @mrchreddy,
We apologize for any confusion caused. Your account was deactivated on the 17th due to exceeding the quota. This was communicated to you through two emails prior to deactivation, and it was also indicated in your account dashboard and the plugin. We acknowledge there was a mistake in our team member’s initial response, and we have since provided further clarification.
Have a great day!
Hi there,
We don’t have any mechanism to block Pagespeed or anything to access your site.
If you get this message most certanly is not due to Optimole and you can test with the plugin disabled aswell.
Hi there,
You don’t need to change anything, this shoud work out of the box.
If you use another image optimization tool with Optimole we recommend disabling it to avoid any conflicts.
Hi,
We don’t use display:none for the reasons you mentioned, you can see the css code that is being applied https://github.com/Codeinwp/optimole-wp/blob/64835ad8a4cbdf16fe64e8a417b7854e70a5bf24/inc/admin.php#L423-L442
If you get display none on those, it might be due to some other css code from your theme or other plugins.
I hope this helps.
Hi,
I’m sorry to hear about your negative experience with Optimole.We are continuously working to enhance the performance and compatibility of Optimole. I would be grateful if you could provide more details about the issues you encountered, such as the specific configurations of your sites or any error messages you received.
Please let us know how we can assist you further and work towards turning your experience around.
