Optimole
Forum Replies Created
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Hi @nazrinn,
I’ve checked your site and seems like the retina setting is not on.
From the Resize tab, do you have the limit dimensions setting on? i.e this one https://docs.optimole.com/article/1946-limit-image-sizes
If true, can you turn that off?
Looking forward helping you!
Hi there,
I’ve checked your site, and it looks good on my end. Can you share how it looks on your end and how they should be actually looking? Also, would you mind sharing the browser you are using to view them by going here https://www.whatsmybrowser.org/?
Looking forward helping you!
Hi,
I’m sorry to hear about the issues you’ve been experiencing with Optimole.
Please know that we are not currently aware of any widespread problems similar to what you’ve described. However, we take such feedback seriously, and it’s possible that your case might be an edge one that we haven’t encountered before. Our development team is committed to improving Optimole, and we would be more than happy to investigate this matter further to find a resolution.
Could you please provide us with more details about this via https://optimole.com/contact?
Your experience is important to us, and we’re here to assist you in getting your site running smoothly again. We appreciate your patience and hope to resolve this issue to your satisfaction.
Hello,
Thank you for bringing this to our attention, and I’m sorry to hear about the difficulties you’re experiencing with the offloading process.
To better assist you, we’d like to take a closer look at this matter. Could you please get in touch with us through our contact page at https://optimole.com/contact? By doing so, we can work together more closely to troubleshoot and resolve this issue effectively.
We appreciate your patience and are committed to ensuring a smooth experience with our service.
Thank you!
Hi there,
First and foremost, we sincerely apologize for the issues you’ve encountered and the inconvenience this has caused.
Upon reviewing your account, it appears that you were using our free service when you contacted us. We strive to provide timely support to all our users, but our capacity does allow for more immediate assistance to premium users. We regret any misunderstanding this may have caused.
Regarding the broken image issue after disabling Optimole, we want to assure you that Optimole doesn’t permanently alter your image URLs in the database. This means that deactivating the plugin should revert your images back to their original state. It’s concerning to hear this wasn’t your experience, and we are keen to investigate this further to prevent such issues in the future.
We understand that communication is key, and we regret the delay in our responses and we would appreciate the opportunity to assist you in resolving this matter. Even though you’re currently not a premium user, we believe in providing quality support to all our customers and we will be looking into your case further.
Thank you for your feedback, and we hope to resolve your concerns promptly.
Hi @kbydlon,
Indeed, you’ve pinpointed a common issue. As it stands, the category used for attachments isn’t configured to be public, meaning there aren’t public pages available to display items within the category. This is the reason why navigating to those URLs results in a “page cannot be found” error.
Your intuition about the URLs is correct under normal circumstances. With most post types that are public, the URL structure you’re expecting (like https://[mywebsite].com/stock-photos or https://[mywebsite].com/stock-photos/seniors) would be accurate. However, the media and attachment post types in WordPress, by default, do not have archive pages that are publicly queryable. That’s something typically reserved for other post types like posts, pages, or custom post types that have the ‘has_archive’ parameter enabled.
There are workarounds to achieve the functionality you’re looking for. You might consider creating a custom post type for your media items, or utilize plugins or custom code to make media categories publicly queryable and their items displayable on the front end of your website. Another option would be to create a gallery or portfolio page that’s dedicated to displaying media items based on their categories.
I hope this clarification helps! If you need further assistance or guidance on how to implement these, feel free to reach out.
That will be amazing.
Looking forward to it!
Hi @generosus,
I truly appreciate your feedback, and I’m sorry for any inconvenience you have encountered. We understand the importance of having a complete uninstall option and assure you that we are working to include this feature in our upcoming updates.
For now, following your request, I can provide additional clarification on manually removing all traces of our plugin from your system. As previously mentioned, you may need to remove the following entries from the options table:
- optml_settings
- optml_dismissed_conflicts
- optml_current_domain
- optimole_wp_install
- optml_defaults_updated
- optml_notice_optin
- optml_notice_hide_upg
- optml_user_email
These can be removed directly via your database management tool (like phpMyAdmin or a similar tool). Navigate to your WordPress database, open the wp_options table (or your table prefix_options, depending on your setup), and search for the entries mentioned above. You can then delete these records directly.
I apologize for any inconvenience and thank you for your patience as we work to make improvements based on your feedback. We are committed to enhancing your experience with our plugin and are always here to assist you with any additional questions or concerns.
Hi there,
You’re correct, and I appreciate your observation. Optimole is designed to automatically handle the sizing of images to ensure they are delivered in an optimal format and size for every user and device. This is why the “srcset” attribute is disabled, as Optimole’s technology autonomously determines and delivers the most appropriate image size, rendering the “srcset” attribute unnecessary.
We are sorry to hear that you encountered a pixellated image issue. We take this feedback seriously and are keen to investigate and resolve the matter. Could you please provide additional details or examples? This will enable our technical team to look into the specific issue and make any necessary adjustments to enhance your experience with Optimole.
Looking forward to your response, and thank you for choosing Optimole.
Hi,
This is not tehnically possible right now as we need to get the right size before the lazyload.
Would be curious why you want to not use our lazyload, is something that dont work right ?
Thanks!
Hi there,
We have fixed this in the latest version of the plugin. Thank you for understanding!
Hi there, this should be fixed in the latest version. Thank you for understanding!
Hi @jalop123j,
You are right; it seems like a typo from our end. Sorry for the issues; we will fix them right away.
I’m truly sorry to hear about your recent experience with our Optiole and we understand the frustrations.
Could you please provide more specific details about your experience here or via [email protected]? By doing so, our technical team can thoroughly investigate the issue, work on resolving it promptly and ensure that similar issues don’t reoccur in the future.
We hope you will give us the chance to turn this experience around.
Hi there,
Can you share more details? How the errors are looking ? Can you share any screenshots?
We are not aware of any issue similar with the one reported by you.