Pluggabl

Hi @lumjona1

As promised, we have responded to your ticket.

We will continue this conversation through the ticket going forward.

Thanks,
Booster.io – Support Team

Hi @lumjona1

Apologies for not responding to you in a timely manner. This is not what Booster stands for.

We take pride in responding to all support tickets within 24 business hours. Regretfully, we clearly came short in this instance.

David will be responding within the next few hours.

I have added myself to your ticket and will personally monitor this until resolved.

Thanks,
Booster.io – Support Team

@darkallman

Thank you for confirming there are no issues with Booster 5.3.7 and marking it as resolved.

Hi @dscreative

Thank you for taking your time and letting us know your concerns.

We will respond to your concerns in 2 parts below. This has little bit more context around the decision for stopping lifetime support.

Lifetime Support – you still get lifetime updates…
1) We did not take the decision lightly but in order to create a sustainable support model and to be able to respond to tickets in a timely fashion, we had to make this tough decision.
2) We did customer surveys, looked at industry leaders and talked to experts in the field to see how to solve for this unique situation.
3) We provided customers options on how to get extended support.

Performance Few questions –
1) Do you have the latest version of our plugin? (and WordPress and WooCommerce as well?)
2) Are there any hosting platform tweaks that can be made?
3) How many modules have been enabled?

Just for your information
1) We use Booster Plus on our own website and have never experienced any slow downs. We test everything on our own site first before releasing any versions to our customers.
2) We constantly improve our code quality with every release and have been doing so since we started in 2014.
3) We have a modular architecture, meaning you only enable the modules that you need. This way we only load the code that is really needed without any bloat.

Improving the plugin
We are all ears about your constructive feedback as to how we could improve our plugin.

Per the WordPress guidelines this forum is only for Booster free users. 

Would love to resume this conversation on our website and to see if we can help with any of your performance issues that you raise.

Thank you

Hello @jfrancais

Have you tried this solution?

– Enable WooCommerce > Booster Settings > EMAILS & MISC. > General module
– Change the Session Type in Booster option as WC Sessions / Standard PHP sessions
– Enable Read and Close option

Thanks,

Hi @herng77

As of now we were unable to find the tickets you have created. Just so you know we cannot correlate WordPress user handles to support tickets you might have created on our website.

Per the WordPress guidelines this forum is only for Booster free users.

Please contact us on our website for Premium Booster Plus support. We will resume this conversation on our website.

Thanks for your understanding!

Sounds good, we will mark this as resolved for now.

Hi @nossfloda

We just tested with all browsers and is working for us. We tested this within USA.

Yesterday about the time you reported, Google had a global issue with several of their services (Captcha we use is from Google).

So perhaps you were trying right during that outage?

Can you please try again and let us know? If it is still happening, what is the error you are getting?

Thank you.