PRABIN M

Hi @qtwrk,

First of all, really sorry for the delay. We are trying to solve the issue from our side, but unfortunately, we haven’t gotten any proper solution. This issue continuously occurs on the mentioned site.

Also, I’m sorry to say this, but we can’t share the report, because this is one of our clients’ websites, and they want absolute privacy on this.

Is there any other way to find and solve this issue as per my description? If you need any other information, please mention it in the reply.

Hi @cristinnaiulia

First of all, thank you for your assist.

I just followed your steps and still getting blank sections. When I clicked on the blank space, the lite-box effect for the image is working. ie, getting image popup on click.

I think the image is still in the area but some how its hidden.

Also, when I checked this site on other countries using vpn, some locations (New Yoark, Los Angeles), I get the full gallery like I showed on the screenshots. But most of the other location shows the way that I have issue right now.

Do you have any suggestions?

Hi @webbuddysg

First of all, thank you for the response. I didn’t use any anti-virus software in my system and for confirmation, I checked it on two of my friend’s systems. They face the same issue I mentioned before.

Also, even if I can’t use the download button from the mail, I can use the link to download the doc by pasting it on a new tab. But the downloaded sheet is blank. There are no data inside it.

Please provide if there is any other way to solve if.

Hi @istiakrayhan,

Any updates for the issue??

Hi @istiakrayhan,

Any updates for the issue??

Hi,
I just shared the screenshot through mail to verify the issue. I hope it helps you.