Daniel K.
Forum Replies Created
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Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Stopped importing new reviewsHi @cleanpagedesign,
Thank you for informing me that you already manually update reviews.
However, since manual update we can’t check why it’s not updated automatically via cron job. Could you wait some time when new review appear for your locations and it’s not added to your WordPress, but in this case please do not update it manually.
By the way, your debug information is ok and API key is also correct.
Thanks!
Hi @actopix,
To fix this, please turn on the option ‘Use old Places API’ on the page in wp-admin Google Reviews / Settings / Google tab.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Stopped importing new reviewsHi @cleanpagedesign,
Thank you for your topic.
You can put the debug information here, but please use Pastebin service or send it to our email support.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] How to increase the review countHi @thom39,
Thank you for your reply.
No, the most right way is connecting your Google place via our service and show 10 reviews, without your API key and after that add your API key to the Settings and continue to collect reviews.
Thanks!
Hi @actopix,
Thank you for your topic.
Please use https://pastebin.com/ service for the large debug information.
We’re starting investigate this issue.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Reviews don’t update (using API KEY)Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] How to increase the review countHi @thom39,
Thank you for your topic.
Please let us briefly explain below how the plugin works.
It uses the public Google Places API to get your reviews. The API only returns the 5 most helpful reviews. When Google changes these reviews the plugin will automatically show the new ones (but only with your own API key). Thus slowly displaying of reviews. Please note it’s a limitation of Google Places API, not specifically the plugin.
The plugin can only show what Google returns in their Places API. It is usually the 5 most-helpful (not recent) reviews. You can check what the API returns by entering your Place ID and Google API key in this url:
However, if you got new reviews for your Google place, but the plugin does not show these, it means that Google didn’t include it to 5 most helpful and the plugin just can’t get this. It’s a limitation of Google, not the plugin.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Moved site – some old image linksHi @dspink,
Thank you for your topic.
1. Direct link to your website page where we can see and reproduce the issue;
2. Debug information from the page in wp-admin: Google Reviews / Settings / Advance tab. You need to click the ‘Copy Debug Information‘ button, paste copied to this reply and send it to us. Please use Pastebin service to place info.
Thanks!
Hi @aditsupport,
This support forum is only for this plugin.
Please ask your questions directly via email.
Thanks!
- This reply was modified 1 year ago by Daniel K..
Hi @mothy5000,
Thank you for your topic.
To investigate this issue, please send:
1. Direct link to your website page where we can see and reproduce the issue;
2. Debug information from the page in wp-admin: Google Reviews / Support / Advance Options tab. You need to click the ‘Copy Debug Information‘ button, paste copied to this reply and send it to us.
Please use pastebin service for the debug information.
Thanks!
- This reply was modified 1 year ago by Daniel K..
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Reviews don’t update (using API KEY)Hi @annamp,
Thank you for your topic.
To investigate this question, please send debug information from the page in wp-admin: Google Reviews / Settings / Advance tab. You need to click the ‘Copy Debug Information‘ button, paste copied to this reply and send it to us. Please use pastebin service to show this debug info.
Thanks!
Hi @lukas22,
Thank you for your reply.
Just tried it, and it works on my end. Could you please try refreshing the reviews again? If the error occurs, please take a screenshot and send it to us.
Thanks!
Hi @wordmax,
Thank you for your question.
When using your own Google API key, everything remains the same. You can also connect new places and update reviews.
Please let us know if you have any questions.
Thanks!
Hi @wordmax,
Thank you for your topic.
To make the reviews updatable, please create your own Google API key. Extremely detailed manual is placed on the page in wp-admin: Google Reviews / Support / Full Installation Guide, after creating you need to save it on the Settings page.
Let us know if you have any questions.
Thanks!