Daniel K.

Hi Matthias,

Thank you for reporting this and for the detailed explanation – that’s exactly the kind of feedback that helps us improve the plugin!

You’re absolutely right. We’ve identified the issue and the fix will be included in the next release.

Thanks again for taking the time to help make the plugin better. We really appreciate it!

Hi @orraw,

Thank you for reaching out.

Sure, it will be available in the next version.

Thanks!

Hi @svweb,

Thank you for reaching out!

The plugin uses the official Google Places API to fetch your reviews. Please note that the API is limited by Google to return only the 5 reviews. When Google updates this selection, the plugin will automatically reflect those changes. This is a restriction on Google’s side, rather than a limitation of the plugin itself.

You can verify exactly what Google provides by entering your Place ID and API key into the following URL:
https://maps.googleapis.com/maps/api/place/details/json?placeid=YOUR_PLACE_ID&key=YOUR_GOOGLE_API_KEY

If you have received new reviews that aren’t appearing, it simply means Google hasn’t included them in the “top 5” yet. Once they appear in the API response, the plugin will display them.

Also we recommend to turn on the option ‘Use old Places API‘ in wp-admin Google Reviews / Settings / Google. The old API has a recent sorting and can receive more latest reviews.

Please let us know if you have any question.

Thanks!

Hi @manuxx34,

Thank you for reaching out.

The plugin uses the global settings via the option Settings / General / Site Language. There’s not WPML support yet.

However, language of retrieved Google reviews does not depend on this option, to show it in Spanish, you need to create a new widget (page Google Reviews / Widgets) and select Spanish in the connection modal (where you initially searched for your business).

Please let us know if you have any other questions.

Thanks!

Hi @manuxx34,

Thank you for your response.

It seems you’re using the plugin with your own Google API key, but this key maybe is wrong.

Please remove the API key on the page Google Reviews / Settings / Google and try to connect reviews again.

Let us know how it goes.

Thanks!

Hi @alice1000,

Thank you for your topic.

If you enable weekly updates, a cron job runs once a week to update Google Places one by one. However, the job is limited to a short execution time (5 seconds by default). It updates as many places as possible within that window, and the remaining ones stay in the queue to be updated the following week.

Please let us know if you have any questions.

Thanks!

Hi @mon777herdl,

Thank you for your reply.

The Google location link you sent appears to have no reviews. Is that correct? If so, it is not possible to connect this place in the plugin because the business must have at least one review and a rating. This is a limitation of the Google Places API, which the plugin uses to display ratings and reviews.

Please let us know if I am missing anything.

Thanks!

Hi @lesi2000,

Thank you for you topic.

Please let me describe how the plugin works.

At the moment, the plugin shows reviews using the public Google Places API, which can return only up to 5 reviews. The plugin also uses the old Places API, which may return some recent Google reviews, with a maximum of up to 10 reviews in total on the initial load.

However, if both methods return the same reviews, or some of the reviews overlap, the final number may be lower than 10, for example 7 or 8 reviews.

So this is a limitation of the Google Places API, not of the plugin itself.

Please let us know if you have any questions.

Thanks!