Daniel K.

Hi @getbolt,

It seems a conflict with some other lazy load img plugin, first of all, please try to turn off the option Advance Options / Load Lazy Images in the reviews widget and let us know.

Thanks!

Hi @kitka,

We also need link to your business on Google map.

Thanks!

Hi @aviry,

Thank you for information.

I just checked your API key and it works. However, at the moment the problem in another. When I try to get latest reviews via this Google API URL (which used in this plugin):

https://maps.googleapis.com/maps/api/place/details/json?placeid=ChIJTZpoKe0vb68Rr0kebmdU0K4&key=[YOUR_GOOGLE_API_KEY]

I got the error message:

“The provided Place ID is no longer valid. Please refresh cached Place IDs… }

This error in most cases know that your Google place does not have a physical address or it’s not configured in your Google My Business admin. Could you confirm that?

If so, unfortunately, it’s not possible to update your reviews and connect it again, because Google does not allow to get reviews for the area or service places, I mean places which are not have a physicals address on Google map. Unfortunately, it’s a Google limitation, not the plugin.

However, if you update or add your address in your Google Business profile, it should work instantly.

Thanks!

• This reply was modified 1 year, 7 months ago by Daniel K..

Hi @mattwp89,

It looks like we’re communicating via email. It is more convenient for requesting information and solving this problem.

Thanks!

Hi @aviry,

Thank you for your email!

To investigate this question, please send:

1. Direct link to your website page where we can see and reproduce the issue;

2. Debug information from the page: Google Reviews / Settings / Advance tab. You need to click the ‘Copy Debug Information‘ button, paste copied to this reply and send it to us.

Thanks!

Hi @buildblog,

Thank you for clarification. It seems you mean a Rich Snippets.

At the moment, it’s not an option of the business plugin (the free didn’t have this at all) since 2019 due Google’s limitation. According to the changes in Sep 2019, Google forbidden a LocalBusiness and Organisation schema type in the Rich Snippets for all sites except a listing/directory-sites (like Yelp or Facebook), according to this it’s not possible to use in the business plugin.

Here is a source:

https://webmasters.googleblog.com/2019/09/making-review-rich-results-more-helpful.html

Also Google disallows using other schema types like Product, Book or Recipe for Google map reviews. Because these types should be described about a specific item, not reviews for a company, service or some business.

However, some other competition plugins have such a workaround, I mean use a Product schema type for a map reviews, unfortunately, Google can mark the page with this markup like a spammy rating and drop from a search. We can’t take that risk and didn’t add this workaround to our plugin.

Thanks!

• This reply was modified 1 year, 7 months ago by Daniel K..

Hi @fitnsexy,

Could you explain the issue more? On your homepage I see the rating layout without name which should be a link. Stars and powered by logo are not clickable.

Thanks!