To resolve this please create your own Google API key. Extremely detailed manual is placed on the page in wp-admin: Google Reviews / Support / Full Installation Guide, after creating you need to save it on the Settings page.
Please read below how the free plugin works (only the business version shows all reviews with constantly auto synced).
The plugin uses the public Google Places API to get your reviews. The API only returns the 5-10 most helpful reviews. When Google changes the 5-10 most helpful the plugin will automatically add the new one to your database. Thus slowly building up a database of reviews. It’s a limitation of Google, not specifically the plugin.
The plugin can only download what Google returns in their Places API. It is usually the 5 Most Helpful (not newest) reviews. You can check what the API returns by entering your Place ID and Google API key in this url:
However, if you got new reviews for your Google place, but the plugin does not show these, it means that Google didn’t include it to 5 most helpful and the plugin just can’t get this. It’s a limitation of Google, not the plugin.
At the moment, the plugin can show 7 reviews because that’s what Google was able to provide.
Also, I see 4.9 rating on Google map the same like in the plugin:
1. Direct link to your website page where we can see and reproduce the issue;
2. Debug information from the page: Google Reviews / Settings / Advance tab. You need to click the ‘Copy Debug Information‘ button, paste copied to this reply and send it to us.
Yes, it should work, you just need to create two widgets (page Google Reviews / Widgets in wp-admin) and in the first show only reviews, in the second only a rating header. After that paste these shortcodes to your page.
1. Direct link to your website page where we can see and reproduce the issue;
2. Direct link to your business on Google map;
2. Debug information from the page: Google Reviews / Settings / Advance tab. You need to click the ‘Copy Debug Information‘ button, paste copied to this reply and send it to us.
To investigate this question, please send to support[at]richplugins.com
1. Direct link to your website page where we can see and reproduce the issue;
2. Direct link to your business on Google map;
3. Debug information from the page: Google Reviews / Settings / Advance tab. You need to click the ‘Copy Debug Information‘ button, paste copied to this reply and send it to us.
Yes, the plugin uses official Google Places API to get first 5-10 reviews and this API doesn’t work with the places without physical address. Unfortunately, it’s a limitation of Google, not us or the plugin.
Yes, we wish to keep this feature in the business version. However, in the free you can manually hide any review via the link [HIDE REVIEW] near to each review in the widget’s builder. Thus you can leave only 4-5 stars reviews.
Thanks!
This reply was modified 1 year, 10 months ago by Daniel K..
