Daniel K.
Forum Replies Created
-
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Hide reviews not availale for Editors ?Hi,
Yes, it’s a good reason to add this in the next release. Ok, so I think it will be available in the next version 3.3.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Hide reviews not availale for Editors ?Hi,
Ok, we can change this permission and allow to moderate reviews for editors, but first of all could you tell me the main reason why it’s needed?
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Google Search ResultsHi,
It’s not the option of the free plugin, it was in the business version, but not at the moment.
It’s not an option of the business plugin since 2019 due Google’s limitation. According to the changes in Sep 2019, Google forbidden a LocalBusiness and Organisation schema type in the Rich Snippets for all sites except a listing/directory-sites (like Yelp or Facebook), according to this it’s not possible to use in the business plugin.
Here is a source:
https://webmasters.googleblog.com/2019/09/making-review-rich-results-more-helpful.html
Also Google disallows using other schema types like Product, Book or Recipe for Google map reviews. Because these types should be described about a specific item, not reviews for a company, service or some business.
However, some other plugins have such a workaround, I mean use a Product schema type for a map reviews, unfortunately, Google can mark the page with this markup like a spammy rating and drop from a search. We can’t take that risk and didn’t add this workaround to our plugin.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Mobile Page Crash on Latest VersionHi,
We replied by email. Please check.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Responsive issues on smaller screensHi,
It seems a cache issue, because in my browser it looks and works fine. Please see screenshot below.

Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Mobile Page Crash on Latest Version@rajgorjaydeep please clarify, is it resolved at the moment or not?
@nino120 to investigate the issue you need to send:
1. Direct link to your website page where we can see and reproduce the issue;
2. Debug information from the page: Google Reviews / Settings / Advance tab. You need to click the ‘Copy Debug Information‘ button, paste copied to this reply and send it to us.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Typo in ”Creat new reviews widget”Hi,
Thanks! Ok, will fix in the next release.
Hi,
It should be fixed in the latest release.
Thank you for testing!
- This reply was modified 2 years, 5 months ago by Daniel K..
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Mobile Page Crash on Latest VersionHi,
Solution is very simple. The latest release has many style changes and you need to clear all caches include a CDN cache. Also, we recommend to rebuild all assets (js/css).
PS: It helps with the initial author issue.
Thanks!
Hi,
We sent steps to fix this. Please reopen if it won’t help.
Thanks!
Hi,
These time messages in the plugin depends from your browser language and if it shows on English, your browser language is en, just change it to something else and you will see that these messages are also changed.
Thanks!
Hi,
We encrypted Google API key and auth code in the debug information and you can put it here, but in any case you can also send it to support[at]richplugins.com.
Thanks!
Hi
To investigate this question, please send:
1. Direct link to your website page where we can see and reproduce the issue;
2. Screenshot of how you setup the reviews (shortcode or widget) in your wp-admin;
3. Debug information from the page: Google Reviews / Settings / Advance tab. You need to click the ‘Copy Debug Information‘ button, paste copied to this reply and send it to us.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Mobile Page Crash on Latest VersionHi,
It seems the widget conflicts with your wp theme and we need more information to fix this issue. Please send email to our support support[at]richplugins.com and we will reply what exactly information we need.
Thanks!
Hi,
Ok, we will add message about a wrong place and check for these errors in the next version.
Thanks!