Daniel K.

Hi @nvskelena,

Please reopen this, if it’s still relevant.

Thanks!

• This reply was modified 4 years ago by Daniel K..

Hi @lukeoko,

First of all, please reinstall the plugin from scratch because you posted your debug information here instead of sending to support email. Debug information contains your auth key and it should be private. You can install from scratch the plugin on the page: Google Reviews / Settings / Advance tab.

About the issue. Currently I can select both languages, please make sure that you’re using the right, this plugin:

Czech language:

Slovak language:

Thanks!

Hi @samuelng527,

The plugin uses official way to get Google reviews through a public Places API. Unfortunately, this Google API does not have information about attached user images and the plugin can’t get this information. In other words, it’s a limitation of Google, not the plugin and currently we can’t jump that.

However we are constantly improving the plugin by adding new features and of course we will think about solving this problem as well. Thank you for bringing this to our attention, it’s a really important option.

Thanks!

Hi @nvskelena,

Please send debug information from the page Google Reviews / Settings / Advance tab to support[at]richplugins.com.

Thanks!

Hi @knaial,

1. The plugin uses the Google Places API to get your reviews. The API only returns the 5 most helpful reviews. When Google changes the 5 most helpful the plugin will automatically add the new one to your database. Thus slowly building up a database of reviews. It’s a limitation of Google, not specifically the plugin.

The plugin can only download what Google returns in their Places API. It is usually the 5 Most Helpful (not newest) reviews. You can check what the API returns by entering your Place ID and Google API key in this url:

https://maps.googleapis.com/maps/api/place/details/json?placeid=YOUR_PLACE_ID&key=YOUR_GOOGLE_API_KEY

However, if you got new reviews for your Google place, but the plugin does not show these, it means that Google didn’t include it to 5 most helpful and the plugin just can’t get this. It’s a limitation of Google, not the plugin.

2. This is a static image from Google and it’s not possible to change that and by Google’s Places API polices it should be on the page where you’re showing the reviews from Google map https://developers.google.com/maps/documentation/places/web-service/policies

3. You can change the rating and stars via the following css codes, for instance:

.wp-gr.wpac .wp-google-rating { color: #ccc !important; }
.wp-gr .wp-google-place .wp-star svg path { fill: #D0B938 !important; }

Thanks!

Hi @kittmedia,

Sorry, I’m not quite understand why Google avatars are highly problematic in EU, please explain what you mean?

The plugin is not collecting/sharing any new data from the user here and it’s simply showing existing public data (user photos) from Google.

This has nothing to do with the GDPR because user has already accept Google consent when they leave a review and they don’t mind showing their photo and profile name as a public data.

Thanks!

Hi @iamsnehajit,

I have reviewed your website and didn’t find this (our) plugin. Seems, you’re using some another, please find a correct support contact for your plugin, because it’s not our. I think ti it’s a trustindex:

Thanks!