Hi @josemi20,
Please reopen this if it’s still relevant and don’t fixed.
Thanks!
Hi @nointelligentlife,
Please reopen this if it’s still relevant and don’t fixed.
Thanks!
Hi @kittmedia,
Please reopen this if it’s still relevant and don’t fixed.
Thanks!
Hi @jaroslawistok,
I understand, thank you for explaining.
Starting from the version 2.0, the plugin had change the widget and shortcode and you need to reinstall these (widgets or shortcodes, in depending what you’re using on your WordPress site to show the reviews) by the following steps:
1. First of all, please delete all widgets and shortcodes which are currently showing the reviews on your website (from sidebar and/or pages)
2. Then go to the page: Google Reviews / Widgets and create a new widget (or edit existing).
3. Connect reviews in the right options section
4. After that you can setup the reviews on your site through a widget (on a sidebar) or shortcode in the top header, for instance:
These will make your reviews refreshed daily and all current option will be allowed.
If it will cause any troubles, please let me know.
About the changing a review us on G button, we will investigate the possibility to add that in the next version.
Thanks!
Hi @webmark487,
Yes, sorry, if it’s confused, I will try to explain.
The Business plugin uses another Google My Business (GMB) API, it’s private API and accessing only for GMB owners if they have 100% verified location(s). This API returns all reviews instantly.
The free plugin has a public API and, actually, there’s no any limit for number of reviews except 5 at the first time. In other words, this public Google Places API returns only 5 reviews but these are changed and if it happens the free plugin show more than 5.
Thanks!
Hi @jaroslawistok,
I see this option, maybe your browser cached the old assets, could you update it with a browser cache evict Ctrl + R?
Thanks!
Hi @webmark487,
The plugin uses only official way to show the reviews through Google Places API. The API only returns the 5 most helpful reviews. When Google changes the 5 most helpful the plugin will automatically add the new one to your database. Thus slowly building up a database of reviews. It’s a limitation of Google, not specifically the plugin.
The plugin can only download what Google returns in their Places API. It is usually the 5 Most Helpful (not newest) reviews. You can check what the API returns by entering your Place ID and Google API key in this URL:
https://maps.googleapis.com/maps/api/place/details/json?placeid=YOUR_PLACE_ID&key=YOUR_GOOGLE_API_KEY
However, if you got new reviews for your Google place, but the plugin does not show these, it means that Google didn’t include it to 5 most helpful and the plugin just can’t get this.
Thanks!
Hi @jaroslawistok,
Yes, sure, this option is not mandatory, you can disable this button via the option: Common Options / Hide ‘review us on G’ button in your widget.
Thanks!
Hi @natato,
Please update to the latest version 2.2.1, it fixed there.
Thanks!
Hi @natato,
Sorry, seems it’s a bug from the latest release, it will be fixed asap today!
Thanks!
Hi @nointelligentlife,
Could you send the following information to support[at]richplugins.com:
1. The screenshots with the problem
2. Link to your website where I can reproduce the issue.
3. Debug information from the settings page of the plugin.
Thanks!
Hi @josemi20,
First of all, please check that the correct language is selected on the Settings page, General tab in your wp-admin.
If so and won’t help, please send debug information and link where I can look at the issue to support[at]richplugins.com.
PS: Please DO NOT post debug info here.
Thanks!
Hi @nahmialm,
We replied, please let me know if it won’t help.
Thanks!
Hi @nahmialm,
Could you send debug information, from the page Google Reviews / Settings / Advance tab, to support[at]richplugins.com email.
Thanks!
Hi @astr0wp,
Please reopen this, if it’s still relevant.
Thanks!
