Daniel K.

Hi @sim64,

Thank you for your answer.

Please let us know if the message below the textarea doesn’t fully explain what needs to be done to connect the reviews. I think we can improve that.

Thanks!

Hi @r33c3,

Thank you for your topic!

The main goal of alt attribute is showing something if the image is not loading. However, near the author image there’s his name which duplicates the same text like in the alt attribute and if the image is not showing, you will see two same names one after another. This creates a new problem and will not pass the WAVE (Web Accessibility Evaluation) test. Due this we removed alt content (left this attribute empty) in case the name is visible. If you disabled name, the alt will be filled.

From an SEO point of view there’re no issues. Because it’s not a problem and if you need to index names it will be indexed correctly in both cases, if name is present and if not.

However, please share your thoughts on this matter; we will consider the possibility of restoring the alt tags to how they worked before, as we have received many similar requests.

Please let us know.

Thanks!

Hi @lcsweb,

Thank you for your topic.

Below is detailed steps how to resolve this.

1. First of all, please make sure that you’re using the latest version of the plugin 6.5;
2. If so, the problem may be with your own Google API key, please go to the page in wp-admin Google Reviews / Support / Advance Options, remove the API key and save the setting;
3. After that, return back to your reviews widget on the page Google Reviews / Widgets and edit this widget (or create new);
4. Click by connected Google place (or click Connect Google button, if it’s not connected yet);
5. Paste the full map URL of your place, wait a second and click Connect button (which should appear);
6. Wait up to 10-15 seconds and you should see your connected reviews which you can display on your website via shortcode, widget or block.

If it doesn’t help, please send:

1. Screenshot of the issue where you stop, how it looks on your end;
2. Debug information from the page: Google Reviews / Settings / Advance tab. You need to click the ‘Copy Debug Information‘ button, paste copied to this reply and send it to us.

For the debug information, please use ‘Pastebin‘ service to show it here.

Thanks!

• This reply was modified 7 months, 2 weeks ago by Daniel K..

Hi @splendourdevs,

Thank you for your answer.

Please see below confirmation screenshots of our tests in WP playground:

1. Paste the URL:

2. Click Connect button:

3. Reviews connected and you can use shortcode to show it on your website:

Please let us know how it looks on your end.

Thanks!

Hi @alexander_lau,

Yes, sure, I understand that this is not about resolving. I’m just saying that your link doesn’t lead to a place on Google Maps with a rating and reviews, which is what the plugin definitely requires.

In any case, thank you for sharing your experience!

Hi @alexander_lau,

Thank you for your feedback! In 99.9% of cases, users simply paste their Google map URL, and it connects instantly without any issues. That’s why we didn’t implement an error message — it has always worked perfectly until now. We’re really interested to understand why it didn’t work in your case so we can fix it and make sure the plugin works 100% reliably for everyone. You can send it to our email support.

Thanks!

• This reply was modified 7 months, 2 weeks ago by Daniel K..
• This reply was modified 7 months, 2 weeks ago by Daniel K..

Hi @alexander_lau,

We’re trying to help. It seems that the Google Maps URL is incorrect – please make sure it’s a full Maps URL, like the example shown in the Placeholder field of the search modal in the plugin initial connection dialog.

Thanks!

Thank you very much! It’s very nice to read such a truly genuine review!!

• This reply was modified 7 months, 3 weeks ago by Daniel K..