Rob_Strickland

Hello, 

I am sorry you got scolded! 

I ran another test with 100% unique entries in the form, and it worked. 

It appears that the conflict is centered around the fact that any duplicate data (email, phone, etc) prevents the additional record to be added. There is no error message indicating that a sup was found etc. 

I have brought up this limitation to Brevo. 

Do you know if your plugin can identify duplicate records? Or prevents the addition of a new record in Brevo? 

It’d be great to have a merge and append option. 

Kind regards,

Rob Strickland

OK, I’ve already reached out to you in that channel, but I am still waiting a reply and a solution.

Regards, Rob

I set teh list ID and now some forms send data to Brevo and some do not. I have been working with Brevo to offer you more details. Here is what I have rn:

Here are the specific errors we’re seeing that are worth reporting to them:

1. PUT /contacts/undefined: Some calls are arriving with the email field as “undefined” – the email address is being passed as a character-by-character object instead of a string. This suggests the plugin is not correctly reading the form field value before making the API call on certain forms.
2. PUT calls with the full JSON body URL-encoded in the path: On some submissions, the entire request body is being passed as the contact identifier in the endpoint URL instead of an email address. This is a critical bug that causes those submissions to fail entirely and silently – the contact is never created or updated. This is most likely why Form 16030 specifically is not sending contacts to Brevo.
3. POST /contacts without updateEnabled: true: When a contact already exists and the plugin tries to create them again without the update flag, Brevo returns a duplicate error. The plugin should either use updateEnabled: true or implement the check-first flow described above.
4. Empty email submissions: Some calls are arriving with email: "" – form-level validation should prevent empty email addresses from being sent to the API.
5. Empty batch calls: Some POST /contacts/batch requests are arriving with an empty contacts array, which serves no purpose and indicates the plugin is firing API calls before checking whether there’s anything to send.

Items 1 and 2 in particular are most likely the root cause of why some forms add contacts and others don’t – it’s a code inconsistency in how different forms are configured in the plugin.

Regarding #1. I have an elementor form, and I have checked the advanced tab to see the form field ID and pasted it to the Sendinblue mapping settings.

Here’s a loom which might help you see the settings. I shot it this morning to help Brevo help me… so it’s not 100% relevant.

Thank you, Rob

I was able to fix the situation.

thanks @yani,

Yes, the files are shown.

Thanks! Here’s the link to the plugin. Maybe what I sent you was faulty:

https://abcfolio.com/

These are good suggestions. And I realize that the reality is we may need another plugin that offers us the privileges and access controls we need.

Regards,

Rob

@tw2113 You’re the BEST! The box wasn’t checked in CPT UI.

I knew it had to be something so simple.

I guess the stranger thing is that other posts in this post-type are working and these require some editing. But I’ll move on with this knowledge and I am grateful for your help.

Thank you,

Rob

Thanks, That did it.

Regards, Rob