robbieannd
Forum Replies Created
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Forum: Plugins
In reply to: [Web Stories] WordPress Version UnrecognizableThis is the only other information I have.
https://drive.google.com/file/d/1ZuhYd2yFkiz-JtnTCKuAYEg0lCwFe7m4/view?usp=sharing
Forum: Plugins
In reply to: [Web Stories] WordPress Version UnrecognizableI’ve submitted the requested information via the form link provided.
Forum: Plugins
In reply to: [Web Stories] Video Won’t OptimizeI was able to convert my .mov files into .mp4 files using a third party application and that resolved me issue of being able to upload videos to the platform. Thank you for your help in resolving this!
Forum: Plugins
In reply to: [Web Stories] Video Won’t OptimizeThe optimization settings didn’t fix it. Can you share a way to convert to mp4 without losing quality? In iMovie perhaps? Also, if you have any suggestions on what to set my iPhone13 on while recording that would be helpful too. Thank you!
Forum: Plugins
In reply to: [Web Stories] Video Won’t OptimizeOh I apologize. Here is the link:
https://drive.google.com/drive/folders/1jAWC-gQPvbcwOxg70Rrno_AqoSuPpt7F?usp=sharingAs far as Video Optimization or Video Cache, I just enabled both.
Forum: Plugins
In reply to: [Web Stories] Video Won’t Optimize– What operating device are you using? I am using my iPhone13 Pro
– Who is your hosting provider? GoDaddy
– Could you please check for any browser console errors when the upload failed error displays? I am using Google Chrome, however I am not sure how to check the browser console for errors.
– What file type is your video? .mov (I did convert it to a .mp4 and it uploaded fine, but the quality was terrible).
– If possible, could upload the original video to Google Drive and share the link here? It would help us with testing your issue.
https://drive.google.com/drive/folders/1jAWC-gQPvbcwOxg70Rrno_AqoSuPpt7F?usp=sharingThe intro video uploaded fine. It is the outro video that gave me trouble. Uploaded both to the Google Drive link above so you can see how similar they are.
Overall I eliminated the videos for that story and my next, but will add videos in upcoming stories once we figure out the best way to shoot it one my phone and/or upload it to the platform.
Thanks for all your help!
Forum: Plugins
In reply to: [Web Stories] Video Won’t OptimizeHello, I tried both options listed above and receive the error message both times.