Sendcloud

Hi @avinashdigitl,

Thank you for posting your question.

The virtual product should not conflict with our module, as our module does not import orders containing virtual products into the Sendcloud panel. However, we’d love to investigate this further.

Could you please submit a ticket so our team can assist you? You can find our support channels here: Sendcloud Support.

Looking forward to helping you!

Hello @natedanielz

I’m sorry to read about the frustration this has caused you. We fully understand how important it is to have a smooth, fully compatible experience, especially when managing a large webshop.

I want to assure you that our team has been working diligently to ensure our plugin is fully compatible. We recognize this as a priority and are working to resolve it as quickly as possible. Currently, we are in BETA testing for our WooCommerce V2 plugin, which is fully compliant with HPOS and does not require compatibility mode to be enabled. You can find more details in the WooCommerce V2 Migration Guide.

If you’re interested in joining the BETA testing, please reach out to our customer support team. They will be happy to guide you through the process and keep you informed. You can find more information on how to contact our support team here: How to get support from SendCloud.

While we don’t have an exact date for the full release outside of BETA testing just yet, our support team can provide you with updates via your support ticket.

We truly appreciate your patience and understanding, and we are doing everything we can to ensure the best possible experience.

Best regards,

Safan | Sendcloud Technical Support

Hi @nortom ,

Thank you for posting your comment.

Our new module is currently in the beta phase. If you would like to test it, please contact us through our support channels to enable the beta feature on your Sendcloud account.

Have a nice day.

Kind regards,

Edson | Sendcloud

Hello @senlin ,

Thank you for your message.

I’m sorry to hear that you’re encountering an issue with our module.

To ensure we can fully investigate this and provide a solution, please open a support ticket from your Sendcloud account: https://support.sendcloud.com/hc/en-us/articles/360025145011-How-do-I-create-a-support-ticket

In the description of your Sendcloud support ticket please include the WooCommerce version, the shop URL, the WordPress version, and the Sendcloud plugin version you are using when encountering this issue.

If you have any further questions please let us know on the Sendcloud support ticket and we will look into this for you.

Kind regards,
Jeremy | Sendcloud

Hello @chrisschwartze

Thanks for your feedback. We understand how important High-Performance Order Storage (HPOS) support is for optimizing WooCommerce, and we want to assure you that updating our plugin to API V3 is our top priority. Our development team is fully dedicated to this task and is currently in the final stages of testing the new version that will not be reliant on the legacy REST API.

Right now, you can use our plugin with HPOS in compatibility mode, but we understand that this might not be the best solution for everyone.

If you’re interested, we’d be happy to include you in a beta group to be among the first to test our new connection once it’s ready. Just reach out to our support team, and they’ll help you get started with the process. You can find out how to contact our support here: How to get support from Sendcloud

Thank you for your understanding, and we’re committed to providing you with a better experience as soon as possible!

Best regards,

Safan | Sendcloud

Hello @nortom ,

Thank you for your message.

I understand your concerns regarding the timeline for the plugin update and how this impacts your operations.

Our development team is dedicated to resolving this as quickly as possible, and we are still in the final stages of testing the new version of the plugin. Unfortunately, we have no exact date on when the plugin will be released, but we aim for a release before the end of the year.

Once the new update is released, it will be mentioned in our Changelog page.

If you have further questions or issues, you can reach out to our Customer Support Team: https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud

I wish you a very nice day.

Jeremy | Technical Support Team

Hello @luigire ,

Thank you for reaching out.

At the time of writing, we are in the very final stages of testing for the new version of the plugin. To stay up to date on the release date of V2 plugin, I kindly invite you to refer to our changelog: https://releaselog.sendcloud.com/changelog

Any news about the new plugin release will be available on the above mentioned changelog.

Should you have additional questions, you can let us know here or open a support case with our Customer Support team: https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud

I wish you a pleasant day!

Best regards,

Riccardo | Sendcloud Technical Support

Hi @freechelmi,

I’m happy to read you were able to open a support request with the Sendcloud Messenger.

You can implement this solution on the WooCommerce side using our plugin without using Dynamic Checkout. On the WooCommerce back office, setup a shipping zone Rest of World, enable Chronopost, and set the price(s). More information about this implementation is available on our Help Center: https://support.sendcloud.com/hc/en-us/articles/360024966732-WooCommerce-integration#01GDANT5Q66WEW9EWSBHRR9V3S

Using the above implementation when a user from a country included in the Rest of World shipping zone enters their address at your checkout then the Chronopost rates for Rest of World will be displayed to them.

If you need further help with this implementation or have any further questions, please feel free to ask us on your support request and we will answer them there in better detail.

Best regards, 

Matthew | Sendcloud