Sendcloud

Hi @arture,

Thank you for your reply.

The issue could not be reproduced on our WooCommerce test shop.
WooCommerce version: 8.4.0
Sendcloud plugin version: 2.3.0

Our plugin has no control over the round function. Is the issue still present if you deactivate the Sendcloud plugin?

Please advise your clients to <a href=”https://support.sendcloud.com/hc/en-us/articles/360025145011-How-do-I-create-a-support-ticket-” data-type=”link” data-id=”https://support.sendcloud.com/hc/en-us/articles/360025145011-How-do-I-create-a-support-ticket-“>create a support ticket directly from their Sendcloud account if the issue is only occurring with Sendcloud plugin activated. They can mention this reference: post-17320154

Best regards,

Edson | Sendcloud

Hi @arture,

Thank you for posting your question.

Please let me know in which section of our platform the costs are being entered? Or, are you referring to the shipping costs within the Settings > Shipping > Zones section on WooCommerce’s backend?

I look forward to your reply.

Best regards,

Edson | Sendcloud

Hi @monicaamb12,

Thank you for posting your question.

It appears that you need a custom integration to achieve the desired results. Here is a link to our API documentation:
https://api.sendcloud.dev/docs/sendcloud-public-api/getting-started

This endpoint: https://panel.sendcloud.sc/api/v2/parcels can be used to retrieve orders, and from there, to start associating them.

This article also explains how to print labels via API: https://support.sendcloud.com/hc/en-us/articles/12892910293009-How-to-print-labels-via-API &nbsp;

If you have any further questions, please create a support ticket from your Sendcloud account. We will be happy to assist you. 

Best regards,

Edson | Sendcloud

Hi @cobalt5,

Thank you for providing this detailed information. We will check this matter with our development team.

Could you please send us an email at [email protected] and mention in the subject: deactivate-jsdeliver/#post-17168191? Please provide us with the WooCommerce webshop of your client.

Best regards,   
Edson | Sendcloud

Hi @cobalt5,

Thank you for posting your question.

Deactivating jsdeliver’s external loading isn’t possible in our pre-built module for WooCommerce. Nevertheless, we would like to learn more about the problem. If there are any changes we can make to the module to make it more robust, our development team will consider them.

Could you please create a support ticket directly from your Sendcloud account? We need some information from your Sendcloud account and WooCommerce store. You can find more information here: https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-get-support-from-Sendcloud

We will assist you further via our tickets system.

Best regard,
Edson | Sendcloud

Hi @goudie35 ,

Sorry to read you’re encountering issues with the way our plugin calculates the minimum amount for free shipping, and thanks for bringing it to our attention.

Due to the nature of your question, could you please open a support ticket so we can fully investigate and reproduce the issue on our side ?

Thanks for your time,

Jeremy | Technical Support Specialist

Sendcloud

Hi @malidesign,

Thanks for bringing this to our attention, and for providing error logs. Please ensure both plugins have the latest versions installed.

We have a number of articles in our Help Center about installing and troubleshooting the WooCommerce integration with Sendcloud, including references to some plugins: https://support.sendcloud.com/hc/en-us/sections/4405630880020-WooCommerce

Please note, some plugin settings can interfere with the Sendcloud plugin, and some other plugins may not be compatible with the Sendcloud plugin.

To best assist you, could you please open a support ticket with our Customer Support team? This way we can perform more thorough troubleshooting checks to try find a possible solution: https://support.sendcloud.com/hc/en-us/articles/360046514071-How-to-contact-Sendcloud-support

Kind regards,

Matthew

Sendcloud

Hi @krispro,

Sorry to read you’re encountering issues with your WooCommerce subscriptions, and thanks for bringing it to our attention.

We have a WooCommerce troubleshooting page available in our help center. However, due to the technical nature of your question, could you please open a support ticket so we can fully investigate and help you troubleshoot?

Thanks for your time,

Matthew | Technical Support Specialist

Sendcloud