SupportCandy
Forum Replies Created
-
Hello @broesel1912,
New version with this fix has been released. Please update it to version 2.0.1.
Hello @walera
This issue has been fixed in today’s release. Please update SupportCandy to version 2.0.1.
Forum: Plugins
In reply to: [SupportCandy - Helpdesk & Customer Support Ticket System] Ticket urlCan you please create a test guest ticket and share its Ticket URL with us so that we can check issue ourselves.
Regarding creating ticket on our website, you can leave Support URL field empty as it is not mandatory. Instead provide your support page url in description field.
Hello @broesel1912,
We have found this issue and will be fixed as soon as possible in next week.
Meanwhile you can create ticket on our website, our agent will share you correct .mo file to replace on your installation.Hello @quakef4,
This suggestion is already in queue for future development in Export Ticket add-on.
You may see this with few weeks.Hello @erikdemarco,
If number of sellers are limited, you can make them agents so that you can assign ticket to multiple agents.
If seller is in large number, unfortunately it is not possible. We can provide custimization if in this case if you are interested. See this page for more details.
Hello,
Unfortunately we have cancelled import feature from Support Plus to SupportCandy due to technical issues.
You can use SupportCandy for new users and SupportPlus for old ones until all old tickets gets closed.
You do not need to renew Support Plus.Forum: Plugins
In reply to: [SupportCandy - Helpdesk & Customer Support Ticket System] Ticket listHi there,
Unfortunately it is not available. We have consulted this with our core team and they have refused to accept this feature in general product.
Though, if you still need this, we provide customization service if you are interested.Hi @yward,
We are not able to reproduce this issue so that we can provide help. Can you please create ticket on our website so that one of our support agent will help you there?
Please provide URL of this topic for reference.Not at all, it will just upgrade database tables for SupportCandy and no other plugin or theme gets affected.
Still, you should backup website before updating any plugin or theme in general so that you will always have chance to revert back.
- This reply was modified 7 years, 2 months ago by SupportCandy.
Hello,
Please login as administrator and visit ticket list page in dashboard backend.
You will see database upgrade process required.
Please complete the process and it will start working normal.Hello,
Please remove login credentials and reset password on immediate effect.
This is public forum and this information is visible to public.
Please create ticket on our website, our agents will help you to solve issues.Forum: Plugins
In reply to: [SupportCandy - Helpdesk & Customer Support Ticket System] Display ErrorClosing this topic for inactivity. Please get back if you need further help.
Hello,
Please try removing agent and again add as an administrator. If problem still persists, please create ticket on our website. One of our agent will help you as soon as possible.
Hello Marius,
Great! We must give steps considering user is beginner 🙂
Can you please create ticket on our website for this issue? Our technical team will help you their best to get rid of the issue.