Funnelkit Support

Hi @lyeffeth,

We have received your email on our support desk.

Let’s keep this discussion continued there and closing this thread from here.

Thanks

Hi @ultraraniel,

Thanks for reaching out to us.

The error “Your card number is incorrect” indicates that the payment attempt failed due to invalid card details provided by the customer. In Stripe’s payment flow, if the payment method creation fails (such as due to an incorrect card number), no further API calls are made, and the transaction ends without creating a customer profile or recording the failed order in Stripe.

• When a customer enters an invalid or mistyped card number, Stripe immediately declines it with the error message card_number_incorrect.
• WooCommerce then changes the order status from “Pending payment” → “Failed” and records that exact message (“Your card number is incorrect”) in the order notes.
• The transaction never reaches the authentication or capture stage, Stripe rejects it right at the validation level.

Let us know if any follow-up questions.

Thanks
Team Funnelkit

Hi @chicsouq,

Hope you are doing well.

We haven’t heard back. So marking this as resolved.

Feel free to create a new thread for any other query.

Thanks
Team Funnelkit

Hi @lyeffeth,

Thanks for using the Funnelkit Stripe and for reaching out to us.

Let us check this and get back to you on this.

Thanks
Team Funnelkit

Hi @drinth,

Thanks for reaching out to us.

Sure, you can get the abandoned cart recovery feature for free using this module.
https://ww.wp.xz.cn/plugins/wp-marketing-automations/
https://funnelkit.com/docs/autonami-2/carts/set-up-abandoned-cart-automation/

Thanks
Team Funnelkit

Hi @cacapybarra,

Hope you are doing well.

<span style=”box-sizing: border-box; margin: 0px; padding: 0px;”>We haven’t heard back or have not received your email to our support desk.</span> Marking this as resolved from here.

Feel free to create a new thread for any other query.

Thanks
Team Funnelkit

Hi @mrgarry05,

Hope you are doing well and the above information helpful for you.

We haven’t heard back. So marking this as resolved.

Feel free to create a new thread for any other query.

Thanks
Team Funnelkit

Hi @mrgarry05,

Hope you are doing well. Here are the detailed explaination.

Every website use some kind of font site wide but someone at FunnelKit had a brilliant idea to add “Robot” font in every element individually.
We understand that this approach can be a bit frustrating. The good news is that we’ve made changes in the JSON template, and now switching the Global font setting in checkout element will reflect throughout the entire checkout form, without the need to modify each element individually. This should make managing your fonts much easier and more efficient. The changes were pushed to our template library.

Here is the preview: https://www.loom.com/share/b98dd4f04bb04d17b801330b873c2077?sid=5efa9b2e-c42c-4578-8c02-9872fd648e9e

Even if I try to create a new template from scratch, every element has hardcoded colours which can’t be changed from the builder (Bricks Builder) We are working here to remove teh font and colour settings from widget when dragged from scratch. The CSS added by FunnelKit is bigger than my whole website, with 5000 pages.

These files include a wide range of styling rules to ensure conflict-free display of checkout elements across various WordPress setups. These comprehensive styles are necessary to maintain consistent and stable checkout functionality, even in different environments. We will review further optimisation but we can assure the stylesheet is only loaded on the required page and not on whole website.

This has been an interesting feedback. We would like to improve any experience. It would be great if you can contact us via support desk* for deeper conversation. We are committed to any improvements.

Thanks
Team Funnelkit