Tinify
Forum Replies Created
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Hi Matt,
We have updated our plugin to version 3.6.9 and the aforementioned issue should be fixed. Thanks again for your patience!
- This reply was modified 4 months ago by Tinify.
Hi Matt, Yes, that was a failure on our side. We missed updating the plug-in header when releasing the latest version. This will be straightened out on the next release (3.6.9). We also took steps within our release automation to prevent this from happening again. Apologies for the inconvenience!
Hi @dillonlara115,
I previously missed that you are using WP Engine. Are you sure that you did not migrate a staging database to production while the assets were not moved to production? That would explain that they exist in the Database, but cannot be shown / found on disk.
For the second issue you may be rate limited (700 requests per minute per API key). I advise you to create a new API key for each WordPress site. We cannot double check this without knowing your account email.
Forum: Plugins
In reply to: [TinyPNG - JPEG, PNG & WebP image compression] Fall back to webp or JPG/PNG?Hi @luislu,
The user will fallback to the original or other file format that it does support.
The Tinify plugin creates HTML tags with the newer formats like AVIF/WebP in it as a source, but it also includes a fallback. The visitors browser then chooses the format that it can use or it falls back to the original file.
Hope this helps!
Hi @dillonlara115 ,
Weird that this is happening on your production site, but not on staging!
Can WordPress (and a normal browser) still reach the source image?
From the Bulk Optimizer list: click through to the attachment and open the original image URL (and the specific broken size URL) directly in the browser. Does it return 200, or a 404/403 (or something else)?Does it succeed on a second attempt?
If you re-run the conversion for a small selection of those images, do they convert successfully or do they fail again consistently?
Which file is missing: original vs derived sizes? Are the original uploads missing, or only generated image sizes (e.g. -300×300.jpg) that WordPress normally creates?
If it’s only sizes: have thumbnails been regenerated recently, or is any plugin offloading/rewriting media URLs?Looking forward to hearing from you!
@moderator We understand and it will not happen again
Hi again Matt!
It’s already fixed. Thanks for your patience. Have a great day!
Forum: Reviews
In reply to: [TinyPNG - JPEG, PNG & WebP image compression] easy to useThank you for the review and the kind words! We strive for easy and simple!
Thanks for the kind words @wexler ! Much appreciated, and happy to hear you’re getting good results!
Hi Matt!
You’re right! Thank you for pointing that out!
We’ll fix this this week!
Cheers!
Hi @dillonlara115 ,
A fix is currently waiting review, afterwards we’ll publish the update. I expect this to roll out on Monday, Tuesday at the latest.
Let us know if you’re experiencing trouble when the fix has been rolled out. 🙂
Hi there,
The Tinify plugin creates tags with the newer formats like AVIF/WebP in it as a source, but it also includes a fallback. The visitors browser then chooses the format that it can use or falls back to the original file. Note that the Tinify plugin can also optimize your original files!
Hope this helps!Thank you for letting us know about this issue. We just released a new version
Forum: Plugins
In reply to: [TinyPNG - JPEG, PNG & WebP image compression] Conversion from CMYK to RGBHi there,
Could you please send the image to [email protected]? I quickly checked our compression tool with a JPG image in CMYK format but that worked fine, so I’d like to take a look at your image to see if there’s anything special going on with it.
Thanks in advance!Hi Sean,
Thank you for letting us know about this. We just deployed an update, good catch!