Jack Arturo

Hi @nurirma ,

Can you click the Send Test button in the plugin settings to see if the test sends?

If that doesn’t work, then either your site can’t send emails, or the emails are going to spam

Here’s some information on how to test if your site can send email https://www.mailpoet.com/blog/checking-wordpress-sends-email/

If your site is sending the notifications and they show up in the mail log, then I would suggest checking your spam folder / spam settings to see if the messages are getting blocked somehow.

Hey @aravind21 ,

Since you’re using the full version of WP Fusion (not the Lite version) this would best be handled by our premium support… which you have access to as part of your license. You can open a ticket here https://wpfusion.com/contact/

If you’d prefer to get support with this issue here on the forums, I’d need you to first deactivate the WP Fusion plugin and instead install WP Fusion Lite from https://ww.wp.xz.cn/plugins/wp-fusion-lite/, since it’s a different plugin and the functionality is different.

However, WP Fusion Lite doesn’t have an integration with MemberPress or Event Tickets, so you will be losing a lot of functionality. That’s why I’d suggest contacting us via our support desk so we can look into the issue with our full attention 🙂

Thanks!
Jack

• This reply was modified 3 years, 10 months ago by Jack Arturo.

Yup just do a Push User Meta operation 🙂

https://wpfusion.com/documentation/tutorials/batch-operations/#push-user-meta

That setup looks right, so in that case the Last Name should be syncing.

Since you’re using the full version of WP Fusion, it should all work automatically 👍

There may be some conflict on your site, we’d be happy to take a look at that for you.

Since this is the support forum for our Lite (free) plugin, I’d invite you to put in a ticket at https://wpfusion.com/contact/ with your license key and a login to the site and we’ll check it all over and get everything working for you 🙂

Thanks. There is actually no last_name field on your form, you can see the POSTed form data here: https://i.wpfusion.com/9svD45. So that’s the main problem.

You have field_2 which contains the last name, but this is a BuddyPress XProfile field. We only support XProfile fields in the full version of WP Fusion: https://wpfusion.com/documentation/membership/buddypress/#syncing-custom-fields

After the user is registered, BuddyPress then copies field_2 over to last_name, but we don’t support this in WPF Lite because it’s part of our BuddyPress integration.

The Lite version syncs these core fields (https://i.wpfusion.com/c6ep9h), but none of those fields are on your registration form.

You could try adding a new field for sync in the settings called field_2 to see if that makes it work: https://wpfusion.com/documentation/getting-started/syncing-contact-fields/#additional-fields.

You could also try enabling Push All in the General settings https://wpfusion.com/documentation/getting-started/general-settings/#push-all, which *might* make it detect the name change and sync it when BuddyPress copies the XProfile data over to the wp_usermeta table (although this will result in a duplicate API call).

The 1 is coming from the legal_agreement field.

Our logic for user registrations tries to find a name by looking for HTML inputs using the following logic:

last_name
lname
last_*
l*

Since there’s no last name field on the form, it treats the first form field that starts with l as the last name… to try to avoid creating a contact without a name.

In your case that’s the legal_agreement checkbox, which is checked, and equals 1.

If you can’t get it to work by registering the custom field then you will need to make sure that your form has first_name and last_name fields on it to sync properly (or update to the full version of WP Fusion which does support XProfile custom fields) 👍

Can you try again with a real email address? I believe the word “test” is special with Mailchimp.

You also can’t use @test.com, @example.com, etc. These are special addresses.

Maybe also check with Mailchimp support to see if your list is set up correctly. If you enabled Double Opt-In in WP Fusion, it’s possible you enabled it somewhere else as well.

Hmm I’m not sure in that case. Is it possible you enabled the double opt-in in WP Fusion? https://i.wpfusion.com/tNyjdZ

I’ve just done a fresh test on a clean site, added a new user via Users >> Add New, and it was synced to Mailchimp https://i.wpfusion.com/N3Jwij

The subscriber shows up as Subscribed https://i.wpfusion.com/3L0TeI

We don’t have an integration with Profile Grid, does that plugin also integrate with Mailchimp? it’s possible that plugin is modifying the data somehow, hard to say.

Can you try disabling any plugins that relate to Mailchimp, and then adding a new user in the admin via Users >> Add New?