Mandro
Forum Replies Created
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Hello,
Thank you for clarifying.
Could you please try disabling WP Rocket temporarily and check if the issue is resolved?
If the problem disappears, it indicates a conflict between Webba and the caching system.As a solution, please exclude the booking form page from being cached. You can refer to the WP Rocket documentation for guidance on how to do this: https://docs.wp-rocket.me/article/54-exclude-pages-from-the-cache
If the problem persists, please let me know.Hello,
I’ll be happy to assist you.
1. Could you please clarify whether you’re using a caching plugin?
2. Please share a screenshot showing how the Webba Booking shortcode is added within the Elementor block on your website. You can upload it on an image hosting and share the link here.
Hello @ovyda
Since we haven’t heard back from you in over 5 days, we’ll go ahead and mark this thread as resolved, assuming you no longer have any questions.
No worries, if you still need assistance or have further inquiries, simply reply to this thread or feel free to open a new one at any time. We’ll be happy to help.
Hello,
I’d be happy to assist!
You can use the placeholder #payment_link in your email content. This will insert a link that directs the customer to the payment page, where they can view and select from the available payment methods.
However, if you’re referring to displaying the available payment methods directly within the email body, unfortunately, that feature is not available.
Let me know if you need any further help!
Dear Sylvia,
Current Webba GA4 integration does not offer an option to setup UTM tags. We automatically track events within the booking form only, so you can see at which step there is the biggest dropoff and how many bookings were made.
We have a new doc article explaining the setup and the list of the event names (most important is to mark those events as “key events”: https://webba-booking.com/documentation/google-analytics-integration/
At the moment, we do not have more requests for UTM tracking functionality hence have to prioritize features with more votes in the Feature Request forum: http://webba-booking.com/feature-requests/Hello @ovyda
Please use booking form shortcode:
[webbabooking]
Let me know if you have any other questions!
Hi @ovyda
You can create a separate notification page from your main booking page. However, you will still need to include the Webba booking form shortcode on that page for it to work properly.
When customers click the cancellation link, they will be required to enter their email address on that notification page to confirm the cancellation.Let me know if you have any other questions!
Hello @ovyda ,
Thank you for reaching out to us.
The User Dashboard feature is only available in the Pro version. For the Free version, customers can still cancel their appointments by clicking the cancellation link included in the email notifications.
To enable this, include the #cancel_link placeholder in your email template and make sure to set the “Notifications Landing Page” in Webba Settings → Email Notifications.
Let me know if you have any other questions!
Hi @ali4web
I would like to inform you that we’ve released version 5.1.18, which includes a fix for this bug.
Please update your Webba to this version, and the issue should be resolved.Let me know if you need any further assistance.
Hello,
You can use “Availability date range” option on the Services Settings >> Hours tab.Kindly confirm if that’s what you were referring to
Hello,
I’d be happy to assist!
You can set a different email address to receive notifications for each service. Just navigate to Service Settings → Email tab.
In your case, you can create a separate service for each restaurant location, and then assign a different notification email address to each one accordingly.
Let me know if this works for you.
Hello,
Since we haven’t received a reply from you in over a week, we assume the issue has already been resolved. Therefore, we will be closing this forum thread. However, if you still need any assistance, please feel free to reopen this thread by replying to this message at any time. We will be happy to help!
Hello,
I would like to inform you that our developer is still working on this bug. Although it hasn’t been fixed yet, please rest assured that we are actively working on it, and we plan to release a new update with this bug fix in the near future.
Thank you very much for your understanding and if you have any other questions, please let me know.
Hello,
Thank you for the screenshot.
I just want to confirm—I ran a test booking and received a notification where the selected service (place) and time matched what I chose during the booking process (Group Reformer Pilates North on 03/05/2025 at 12:00). Kindly see the screenshot below:
Could you clarify what time and service (place) details are appearing in the admin email notification on your end? For reference, I made the booking using the email [email protected].
Hello,
Sorry, not those screenshots. I meant the screenshot of the Admin Email Notifications template.
Kindly refer to the example in the screenshot below: