Matt Cromwell

That’s highly unusual, we have no other reports of anything like that. Perhaps it’s an incompatibility with your server not meeting our minimum requirements. Can you provide your System Info? That’s found in “Donations > Tools > System Info”.

Thanks!

This typically happens only under the following circumstances:

1. The plugin is not hosted on .org — but you list several like yoast seo that obviously are, so that’s not it
2. You have a plugin or sever setting that requires FTP credentials to install plugins on the site
3. Your user is not authorized to run plugin updates
4. A plugin conflict that prevents our button from showing

Sometimes even if your user is an “admin” perhaps your admin accounts got limited somehow. And sometimes even if you can install plugins normally, there’s still some strange sever configuration that prevents WP Rollback from communicating properly with ww.wp.xz.cn and thus no showing the button.

Let me know what you find.

1. Have you tried setting the “PayPal Transaction Type” to “Donation”?
2. Have you tried deactivating the “Cryptocurrency Donation Box” plugin?
3. Sometimes Wordfence can be problematic. Read here about putting Wordfence in “Learning Mode”: https://givewp.com/documentation/core/frequent-troubleshooting-issues/admin-ajax-blocked/

Let me know if that helps a bit.

HI there,

When I’ve seen an issue like this in the past, it’s typically because your PayPal account has a setting enabled called “Encrypted Website Payments”. This setting only works with buttons that PayPal creates and it breaks third-party integrations like GiveWP or WooCommerce.

See our FAQ on that here:
https://givewp.com/documentation/core/payment-gateways/paypal-standard/#accordion-toggle-3

Please login to your PayPal account, disable that setting and try the GiveWP form again. Then let us know how that goes. Thanks!

Just following up to see if this resolved your issue or if we can be of further assistance. Please let us know. Thank you!

Just following up to see if this resolved your issue or if we can be of further assistance. Please let us know. Thank you!

Hi there,

When I’ve seen issues like that in the past, it’s usually the result of pasting the HTML of our forms directly into a page builder like Visual Composer (WP Bakery). I’d suggest inserting our forms into that page via our shortcode builder, or if you are using the new Block Editor, then we have a Give Forms block as well.

Here’s some docs on that:

• The Shortcode Builder
• The Give Forms Shortcode
• The Give Forms Block

Please review that in detail and let us know if that resolves it or if you have other questions at all.

Thank you!

Hi there,

I can point you to a couple options:

1. GiveWP comes with PayPal Standard out of the box. For many countries (but not all) PayPal has a setting in your account that will allow donors to donate to you on PayPal Standard without having to create a PayPal account. Contact their support about that feature. GiveWP does not control that behavior, that is PayPal’s responsibility.

2. If you want PayPal Pro, we have an add-on for that here:
https://givewp.com/addons/paypal-pro-gateway/ — Please contact PayPal Support to ensure that your business is eligible for a PayPal Pro account though, it is limited to only a few countries.

3. If you want to take credit card payments on your website with our free plugin, we now offer Stripe free. Please see our Docs on how that works here:
https://givewp.com/documentation/core/payment-gateways/stripe-free/

Let us know if you have any additional questions at all.