Matt Cromwell

Hi @mrlennyman — that is most likely the cause, since we have a couple others with related issues. Version 2.5.4 is not far away and should resolve this with finality. We’ll keep you posted. Thanks!

Thanks so much for your kind review, we appreciate it greatly!

HI Amy,

I reviewed in detail how that information is populated, and it is for sure generated from your PayPal account and not something that we can control at all. I set up a new Personal Sandbox account and confirmed what you suggested that that name and “Return to” link is generated by your Personal account email address and it cannot be changed to a Name via the PayPal settings at all.

So the best option to change that is to upgrade to a Business Account. Upgrading to a PayPal Standard Business account does not have any fees; they only start charging when you upgrade to PayPal Payflow accounts.

Thanks!

I believe the code you are pointing to is not in Give, so we cannot resolve that.

If Give is doing something that conflicts with the Themify Builder directly then can you provide me with the following:

1. A link to where I can get access to the Themeify Builder (Is it this one?)
2. Exact steps I need to do to see the error once both Give and Themeify Builder are activated.

Thanks!

Hi @alondonb — I visited that link in the browser and all looks fine. I then tried on mobile and the site seems to have a Coming Soon page ONLY for mobile, so I couldn’t see the problem at all. Can you remove that Coming Soon page so we can see the problem live?

Hi there,

Apologies for the lack of response. We’ve actually been discussing your ticket internally this whole time but neglected to reply. We have access to the Managed WP GoDaddy platform and we’re not able to replicate this problem at all there.

If the host is not the source of the issue, then generally speaking, that error most likely is triggered by the way your server handles sessions. Here’s a few things to try:

Sessions — WordPress default sessions sometimes don’t work well with certain hosts. There’s two main ways to set your site to have more reliable sessions with Give:

a. Set this in your wp-config.php file: define( 'GIVE_USE_PHP_SESSIONS' , false);

b. Try using this free plugin which switches your site to use native PHP Sessions instead: https://ww.wp.xz.cn/plugins/wp-native-php-sessions/

Note that you should not do BOTH of those methods, just one then test, then the other (if necessary) then test).

Let me know how that goes for you.

Hi @cheryls — we have many thousands of users using Yoast and GiveWP, including our own givewp.com website and we can’t replicate that problem. Perhaps then it’s a conflict with those two plus your theme?

Can you provide us with your System Info so we have a fuller understanding of your environment? That’s found in “Donations > Tools > System Info” Thanks!