wprsupport

Hi @webudibox

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn

Kind Regards

Hi @webudibox

At first, thank you for choosing our plugin and service.

To provide you with the most accurate assistance, could you please describe the issue you’re facing in more detail? Additionally, sharing a direct link to the page where the problem appears would be immensely helpful. If possible, providing screenshots of the issue will give us a clearer understanding and allow for more targeted support.

Once we have this information, we’ll be better equipped to identify the issue and provide a solution.

Kind Regards

Hi @dharbaliev

At first, thank you for choosing our theme and service.

1. The reason for the issue can be your installed plugins, please deactivate them one by one and you will able to catch which one was the source for the issue.
2. If you want to not lose all the changes made with the plugins, please install 3rd party plugin staging, clone your website database and make the changes on the cloned staging site, here is the video guide to better understand how it works.https://www.youtube.com/watch?v=YtY-q5BBpeE
3. If the instructions above won’t help, Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]
4. Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.
   
   We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
   
   P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn

Kind Regards

Hi @nummu4

At first, thank you for choosing our plugin and service.

To translate plugin texts, we reccommend to use 3rd party plugin Loco Translate, or any realted one.

Here is the video tutorial on how to use the mentioned plugin: https://www.youtube.com/watch?v=_fZTe2Ae_SA

Kind Regards

Hi @kyleroth

At first, thank you for choosing our plugin and service.

This topic has been forwarded to the dev team for their review. They will carefully assess your request and get back to you with the best possible solutions.

If you have any additional questions or need further assistance in the meantime, please feel free to reach out.

Kind Regards

Hi Stacey,

Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email – [email protected] as well.

We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

P.S. Please don’t forget to mention the support URL from ww.wp.xz.cn

Kind Regards

Hi @beazambeaux

Can yuo please share with us the email you sent us the requested info?

We apologize for the inconvenience and thank you for your cooperation.  

Kind Regards

Hi @humanjourney

We are glad that you have managed to fix the issue by yourself.

Feel free to contact us at any time, and we appreciate your continued trust in our services.

Kind Regards