YOP
Forum Replies Created
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Forum: Plugins
In reply to: [YOP Poll] text overlapping under radio button@mdgarts happy to hear this 🙂
For any other questions/issues do not hesitate to contact us.
Forum: Plugins
In reply to: [YOP Poll] text overlapping under radio button@mdgarts here is the css code to accomplish this
.basic-yop-poll-container .basic-answer-label { display: flex; align-items:flex-start; }Please let us know how it goes.
Forum: Plugins
In reply to: [YOP Poll] Poll does not prompt to login on Mobile@mdgarts thank you for the update.
Happy to hear the issue is now fixed.Regarding the display issue, please open a new ticket and post a link to the poll in case so we can troubleshoot.
If you don’t want to post the link in this forum you can contact us on our website.Forum: Plugins
In reply to: [YOP Poll] Poll does not prompt to login on Mobile@mdgarts we have released a new version that addresses the issue with multiple polls on the same page.
Can you give it a try and let us know if everything is ok now?
Thank you.
Forum: Plugins
In reply to: [YOP Poll] Poll does not prompt to login on MobileHello
Thank you for your feedback.
Please see the answers to the issues you found below
The popup doesn’t refresh the page where the form is onWe can add this feature but I am not sure if it’s a good user experience.
For example, if the poll is setup to display results after voting and we refresh the page after login(and vote), results won’t be displayed as expected.The form comes back with ‘Invalid data 1’ when there are multiple forms on the same pageThis is a bug on our end as we haven’t taken into consideration that there could be multiple forms on the same page.
We will release a new version to address this.Looking forward to hearing from you on #1.
Forum: Plugins
In reply to: [YOP Poll] Poll does not prompt to login on Mobile@mdgarts we have released a new version that addresses this issue.
As you mentioned, we have implemented the “inline popup” solution.
Can you give it a try and let us know how it goes?
Thank you.
Forum: Plugins
In reply to: [YOP Poll] Only basic templates in pro@om1911 for any questions/issues regarding pro version please contact us on our website as we are not allowed to offer support for it here.
Thank you for your understanding.
Forum: Plugins
In reply to: [YOP Poll] Poll does not prompt to login on MobileHello
Here’s what happens in the background when allowing votes from wordpress users …
1. a request is sent to the server to verify if a user is logged in
2. if there is a logged in user, it records the vote
3. if there’s no user logged in it opens a new window that points to the login pageWhile this flow works well in desktop browsers, the new opened window is blocked on mobile because of #1.
And the workarounds we are thinking/considering …
1. Open a new window when vote button is clicked and verify if user is logged in from there.
If user is logged in, record the vote and auto close this new window.
If user is not logged in, redirect to login page in the new window.2. Display login box in an inline popup.
This solution would maintain the initial flow but open login page in an inline popup instead of a new window.Which one you think it would be best
Forum: Plugins
In reply to: [YOP Poll] Poll does not prompt to login on MobileHello
Thank you for reaching out.
We are looking into this and will get back to you with what we find.
Forum: Plugins
In reply to: [YOP Poll] Remove Yop Poll completelyHello
I assume you have installed an old version (lower than 6.0) as current version is no longer using these variables.
This could be fixed by setting a canonical link for all the pages you mentioned.
You can read more about this on the link below
- This reply was modified 3 years, 8 months ago by YOP.
Forum: Plugins
In reply to: [YOP Poll] Overlay not disappearingHello
We have released a new version that should address this issue.
Can you give it a try and see if it’s fixed for you?
Forum: Plugins
In reply to: [YOP Poll] Show active polls not working correctlyHello
We have released a new version that addresses this issue.
Can you give it a try?
Forum: Plugins
In reply to: [YOP Poll] Show active polls not working correctlyThank you..
Will run some tests with the same settings on our end.
What would be the expected behaviour when using
[yop_poll id=”-1″]?Forum: Plugins
In reply to: [YOP Poll] Show active polls not working correctlyHey Brigitta
On the poll thats ended, can you let us know what settings you have for “Show Results”?
You can find this setting when editing the poll under Options -> Results tab.
Forum: Plugins
In reply to: [YOP Poll] Overlay not disappearingHello
This sounds like a conflict with your theme or a different plugin you are using.
Can you please contact us on our website as we will need more info to troubleshoot this.
Thank you.