Austin M - a11n

Thanks for the screenshot @debritde. Those settings would seem to indicate that a product’s price shouldn’t increase when viewed on the front end, at least not from taxes.

is there a possibility to share it in a private message or something similar?
Since it is a customer project i am not allowed to post the dev link public.
Thank you

Ah, I didn’t realize this was a dev site. There isn’t private messaging capability on the forums, but you might qualify for our premium support, in which case you could talk to us (WooCommerce support) directly via email or chat.

Can you post your system status report? You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.” That should tell us what we need to know. This shouldn’t contain any private information, but you can remove the URL of the site if you would like to keep that private. That should be right at the top of the system status report.

Hi @illgabrielmps13.

Hi @apmwebdev. Thank you for your effort and collaboration! When I disable Elementor, I cannot access the development of the design of my website, this error presented above, appears whenever I click on the option “Edit with Elementor”.

OK, thanks for clarifying.

I just performed a test by disabling WooCommerce, and the error disappeared. In addition to the WordPress panel there is a box reporting a problem with the installation of WooCommerce, an error that says the installation is incomplete, can you tell me if this is the root of the problem?

An incomplete installation could definitely be a problem. Can you try removing WooCommerce completely and reinstalling it? This will not remove any WooCommerce data in your database.

Hi @illgabrielmps13. I don’t speak Portuguese, but I can translate your messages into English using Google Translate and reply to them. I hope that’s OK.

I understand that you turned on WP debug and saw the above error. Looking at the stack trace, it seems that the error is originating in the Cart Flows plugin, and possibly has something to do with Elementor. It looks like a piece of the stack trace is an “Elementor compatibility template.”

Are you seeing any issues in checkout or your cart? If you disable Elementor and/or Cart Flows, does the issue go away? You can use the Health Check plugin to simulate what disabling these plugins would look like without really disabling them.

Hi @gera2220. Thanks for the screenshots. I think I understand what’s happening here.

Because you have prices entered inclusive of tax, that means the prices you enter already have the tax included. Thus, if you enter a price of $1 for a product, that means that the product price plus the tax of that product have to add up to $1. That means the base price of the product has to be less than a dollar.

In order for the base price plus the tax to add up to $1, the product needs to be $0.86. $0.86 plus a 16% tax rate adds another $0.14, which is $1 exactly. Does that make sense?

If you wanted to add a $0.16 tax and have it add up to $1, you’d need to do the math to calculate what the rate would need to be for that. A $0.16 tax means the base product would need to be $0.84, and 0.16/0.84 = 0.1905. So you’d want to change the tax rate to 19.05%.

Hey @kambro

Yes for the two points.
I tried on the staging site with Twenty-Twenty : no issue, no matter which plugins were active.

OK, in that case, I think this is most likely due to the theme. Since that is the case, I would recommend reaching out to your theme developer about this.

So far, we’ve note many products with gallery images. I’ve tested three products, and the three shows the issue.
But the issue is not showed at each visit of page. I tried to empty the cache of my browser systematically before each test. I tested on Safari, Chrome and Firefox. In the cases I say you in the past messages, the first page visit gave the issue; but after that, when I refresh the page, the issue was not any more showed systematically. I try to understand when its reappears but it remains mysterious.

That is mysterious! Hopefully your theme developer will have some idea of what is going on.

We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions!

Hi @ace_eca, thanks for the clarification. Yes, I was able to see the 503 error following those steps.

Do you see any fatal errors in your fatal error logs that match up to when this problem started? To check, go to WooCommerce > Status > Logs in your dashboard, open the dropdown by the “View” button, and look for any logs with “fatal-errors” in the name and an appropriate date. If so, could you copy the contents of the log into pastebin.com, click “Create new paste,” and then share the link so that we could take a look?