Austin M - a11n
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] Get the product catalog all to the leftWe haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions!
Forum: Plugins
In reply to: [WooCommerce] EmailsWe haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions!
Forum: Plugins
In reply to: [Meta for WooCommerce] product feed currencyHi @seba000. What happens if you temporarily disable the currency switcher plugin? Do the products export in the correct currency then?
Forum: Plugins
In reply to: [Meta for WooCommerce] product detail page crashsHi @mitzeitundohne! There are a few things that could cause this. The most common thing we’ve seen help is to increase the WordPress memory limit. You can see how to do that here: https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/
Can you post your system status report? That might give us a clue as to what is going on. You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.”
Forum: Plugins
In reply to: [WooCommerce] virtual itemHi @any12. From a best practices perspective, I suppose it makes sense to mark the products as virtual. This is not strictly necessary if shipping and shipping calculations are disabled, though, as all products will basically be treated as if they are virtual. It won’t make any difference from the customer’s perspective, so it’s really up to you.
Forum: Plugins
In reply to: [WooCommerce] Cannot Access WP-Admin When Woocommerce ActiveHi @timmer81. I’d recommend conflict testing.
These are the steps you should take:
1. Back up your site. Many hosting providers offer a way to do this, and there are plugins such as WP Database Backup that offer this functionality if backing up your database through your host is not an option.
2. Update all your plugins and your theme to their latest versions and see if the problem fixes itself.
3. Set your theme to Twenty Twenty.
4. Disable all plugins except for WooCommerce.
6. Repeat the action that is causing the problem.If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which one is causing the problem, reactivate them one by one, testing after each, until you find the one causing conflict.
Forum: Plugins
In reply to: [WooCommerce] Orders changing from complete to processingHi @ssslippy. Can you send a screenshot of the order notes for one of these orders? If you don’t already have a screenshot service installed, here are a few options:
* https://snipboard.io
* http://skitch.com/
* http://getcloudapp.com/
* http://awesomescreenshot.com/
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/Also, can you post your system status report? You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.”
Forum: Plugins
In reply to: [WooCommerce] woocommerce errorHi @bserghey. Can you post your system status report? You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.”
Also, do you remember what version of WooCommerce you recently upgraded from?
Forum: Plugins
In reply to: [WooCommerce] review email and name placeholder missingHi @isobelperl. The email field is not present on reviews by default, as it just uses the email from the user’s account. How is this field being added? Is it through a plugin or your theme, perhaps? Figuring that out would be the first step to answering this question.
Forum: Plugins
In reply to: [WooCommerce] shortcode for product add onsHi @tomaslanzarini. Are you referring to writing a custom shortcode from scratch? In that case, you’d want to look at a guide like this.
Forum: Plugins
In reply to: [WooCommerce] Get the product catalog all to the leftHi @ttrading!
I would like the product catalog to get all to the left
Are you referring to the gap between the products and the sidebar? https://d.pr/i/MilBiA If so, you’d want to tweak your theme or add some custom CSS to eliminate this gap. You can read more about adding custom CSS here.
The space on the main page top (under logo and over the menu). Where does it come from? it is only on the first page.
I’m not sure what you mean here. Can you post a screenshot? If you don’t already have a screenshot service installed, here are a few options:
* https://snipboard.io
* http://skitch.com/
* http://getcloudapp.com/
* http://awesomescreenshot.com/
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/Thanks!
Forum: Plugins
In reply to: [Meta for WooCommerce] Facebook for WoocommerceHi @mau84. This error is often due to your site’s default currency. If your default currency is not on the list of accepted currencies, you can sometimes run into this error. As explained here, if this is indeed the issue, you can sometimes change your default currency to a supported one (USD, CAD, GBP, EUR) to connect and then change it back afterward.
Forum: Plugins
In reply to: [WooCommerce] Formula needed for flat rate shipping in Woo CommerceGreat! You’re very welcome! Please don’t hesitate to reach out again if you have any further questions!
Forum: Plugins
In reply to: [WooCommerce] Creating/listing sub productsYou’re very welcome! Don’t hesitate to reach out again if you have any further questions!
Forum: Plugins
In reply to: [WooCommerce] EmailsHi @icecopi. Removing the links from an email would require an email customization. You can read more about that here.
That being said, the link in the email should take the customer directly to the subscription in their My Account page, not the My Account page dashboard. Does that not happen? If not, something is either causing the link to be malformed or causing the site to redirect the user. Can you give me some more details about what happens when a customer clicks the link in the email?