bangelo123

Just an update, I was closely monitor the coupons section, and I noticed that, again, the coupon in question has reverted to 106.48 € from the original state (11%)…it is always the same amount…but I cannot find a pattern.

I also enabled the error log but no errors logged.

Yes, I updated some plugins.

Yes is the standard woocommerce coupon system

https://drive.google.com/file/d/1QFRkmAQeobcH_l1fyvXXKxMBhMb7YCpC/view?usp=sharing

https://drive.google.com/file/d/1QXADgqotO4wh868HD_cS2CNFh3axKfTD/view?usp=sharing

They are restricted, please request access

I do not understand how can I send the link of a random created coupon

Hi there, thanks for the prompt response, I’m gonna paste the response I gave to another plugin developer

1. I got a call from a customer that has been charged even if , at the end, she was taken back to the checkout page warning that some of the fields were to be filled (because fields are required but checked only at the end of the payment process). It does not look good, even if she will be refunded. This has happened twice in a month and is a terrible UX, I really would like to avoid this kind of interactions with the customers (I know that is not our faults, but we look bad anyway)
2. The more pressing issue, although, is a legal one. As it stands, on my shops, you press “pay with PayPal” button and the pop up opens, regardless of the required fields being filled, EVEN THE “Terms and Condition” CHECKBOX. I think you can appreciate what is at stake. Basically you start a process payment WITHOUT checking the box saying that you’ve read the Terms and Conditions, which is, in Europe, VERY VERY VERY illegal (I think it probably is all around the world). This practice violates practically every article of the Consumer Code, exposing business to every type of fines (several thousands of euros each). I know that 99% of the people do not read the documentation on the website, but theese are the rules, and we have to abide them, wheter we like them or not (so the bare minimum is to check if the checkbox is thicked before enable PayPal) .

To answer your question, required fields (woocommerce standard fields) are checked if they are filled or not (you can see the red border in background behind the backdrop), but the pop-up opens anyway and the customer goes through the entire process only to find out, at the end, that there was some information missing in the checkout page.

As I said this is a confusing and terrible experience, let alone illegal.

Let me also point out that it happens ONLY with PayPal, every other payment gateway do not procedes if one of the required fields is empty

Hope I have been clear

Cheers

Angelo

Hi Marko,

Thanks for the fast answer….

I understand now, I was a little confused because there is a field in another page settings ( I think is database cache) where you can exclude pages

Sorry for the delay,

It works perfectly now…
I must admit, one of the best and fastest support ever

Thanks for the reply…
I do not think it’s an ID that can be used as trigger for a modal….(I tried, doesn’t work)…
Thanks anyway
Angelo

Ok I’ll go back to google fonts for a while…thanks anyway

If you have time can you explain? because i couldn’t find that setting…