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Hi @twocrumbsup

Thanks for sharing the log.

From the log, it looks like the backup process is failing while trying to zip a file due to an error:

Zip error: ZipArchive::close(): Failure to create temporary file: No space left on device
This usually indicates that the server has run out of disk space or temporary storage during the backup process.

Could you please check with your hosting provider to confirm that there is enough free space available—both in your main storage and the temporary directory (often /tmp)?

The log also shows that the backup process was timed out. This is often caused by limited server resources such as low memory or execution time limits.

We recommend checking with your hosting provider to ensure you have sufficient disk space and increase memory and timeout limits, if possible.

Best regards,
Bryle

Hi @couponsoffers

Thanks for the update and for sharing the screenshot.

Since all the components are available on Google Drive, we recommend restoring them one at a time to help isolate where the issue might be occurring. Just make sure to restore the database last, as it will log you out of the current session.

Best Wishes,
Bryle

Hi @couponsoffers

Thanks for the update, and I’m really sorry to hear what happened.

If the backup set is still available on your Google Drive — especially the database and the four other components (plugins, themes, uploads, and others) — there’s still a chance we can recover the site.

Could you please check your Google Drive for the backup files and let us know the exact filenames you see there? That way, we can help verify if the set is complete and guide you on how to proceed with restoring it.

Looking forward to your reply!

Kind regards,
Bryle

Hi @trivikramredx

Thanks for reaching out.

It sounds like the settings may not be saving correctly, or another plugin may be interfering with the scheduler.

Could you please try again and Go to Settings > UpdraftPlus Backups > Settings tab, Re-select your desired schedule (e.g., Files backup schedule: Fortnightly) and Click Save Changes at the bottom of the page. If possible temporarily deactivate all other plugin except UpdraftPlus.

Also, could you please send us a copy of your most recent backup log? You can find this in the Existing Backups tab by clicking the “View Log” link next to the most recent backup.

This will help us better understand what’s going on behind the scenes.

Kind regards,
Bryle

Hi @ajw1100

No worries at all—and you’re absolutely right: it’s only easy if you already know how!

Let’s go step-by-step:

1. About the “Backup Sets 0” message:
   That usually means UpdraftPlus couldn’t find the backups where it expected them (either locally or in Dropbox). Since you’re using a local site, it’s likely that the Dropbox connection has expired.
2. Use local backups instead of Dropbox (recommended for local sites):
   For now, we suggest disconnecting Dropbox and saving backups locally instead.

To do this, go to your site dashboard and navigate to:
Settings > UpdraftPlus Backups > Settings tab, then scroll to the Choose your remote storage section.

Deselect Dropbox and scroll down to click Save Changes.

UpdraftPlus will now save backups directly to your computer.

To access these backups, go outside of the WordPress dashboard and into the folder where your local WordPress site is installed. From there, go to:
wp-content → updraft
This is where all your local backup files are stored—no need to create a separate folder.

3. Uploading screenshots to the forum:
   ww.wp.xz.cn doesn’t allow direct image uploads, but you can upload your screenshot to a free site like imgur.com, then share the link here.

Best Wishes,
Bryle

That’s wonderful to hear—thanks for the update!
Glad Hostinger was able to recover everything. If you have any questions or need help with backups in the future, feel free to reach out.

Best wishes,
Bryle

Hi @hollysdayz,

Sorry to hear about the trouble. To better understand what happened, could you please provide a few more details?

• What exact steps did you take when performing the backup and restore?
• Did you see any error messages during the restore process?
• Could you share a screenshot of what you see on your website now?

Once we have more information, we’ll do our best to guide you through resolving this.

Kind regards,
Bryle