Forum Replies Created

Viewing 15 replies - 1 through 15 (of 5,449 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    This feature is actually already available in the Premium version of UpdraftPlus.

    You can add labels to manually created backups, which then appear alongside the backup entry in the existing backups list. Currently, labeling applies only to manual backups rather than scheduled backups.

    Best Wishes,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    UpdraftPlus is compatible with PHP 8.3, so you are not limited to PHP 8.0.

    Could you please confirm which UpdraftPlus version you are currently using? If possible, please also share the full compatibility report/errors. I can then check this further with our developers.

    Best Wishes,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Scheduled backups work with the free version as well. Premium is not required.

    Since the “Next scheduled backup” time is showing in the past, this usually indicates that WP-Cron is not running correctly on the site.

    Please try temporarily changing the backup schedule to “Manual”, save changes, then set it back to your preferred schedule and save again.

    If the scheduled time still remains stuck in the past afterward, then the issue is likely related to WP-Cron/server configuration rather than UpdraftPlus itself.

    Kind Regards,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi Mark,

    Could you please try following our installation guide here first.

    The error “The package could not be installed” is usually caused by a corrupted/incomplete ZIP download, insufficient server disk space, file permission restrictions, security/firewall rules on the hosting side, or upload size/time limits.

    Please also try downloading a fresh copy of the plugin and installing it again, preferably directly from Plugins > Add New in WordPress.

    If the issue continues, please send a screenshot of the exact error.

    Kind regards,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi Ray,

    Thanks for the update. I’m glad you were able to work things out with your hosting provider.

    To help avoid triggering their automated storage checks in the future, you could try reducing the split archive size in UpdraftPlus to something smaller, such as 25 MB. This reduces the size of each temporary backup archive created during the backup process.

    Also, to minimize backups being stored locally for long periods, it’s best to connect a remote storage destination (such as Google Drive, Dropbox, S3, etc.) and enable the option to delete local backups after successful remote upload.

    If you don’t mind sharing, which hosting provider is this with? We’ve seen similar automated storage restrictions from some hosts recently.

    Best Wishes,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Thanks for the thoughtful feedback and suggestion.

    This is actually currently available as a Premium feature. You can configure the email reporting behavior in the UpdraftPlus settings, including limiting notifications so that emails are only sent when warnings or errors occur, instead of after every successful backup.

    Please see: https://prnt.sc/pOrhX4Yv0eVj

    Best Wishes,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi Ray,

    Thank you for your message.

    You are correct that UpdraftPlus first creates the backup locally in the wp-content/updraft folder before uploading it to remote storage and then deleting it (if local deletion is enabled). Because of that, the plugin still requires write access to the UpdraftPlus folder.

    If your host has completely blocked write access to that directory, then unfortunately UpdraftPlus will not be able to function correctly, even with remote storage enabled.

    I’ll report this feedback to our team as well, as more hosts seem to be applying these kinds of restrictions.

    Kind regards,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Thank you for your message.

    Could you please share the full backup log from the affected backup? This will help us confirm whether the overdue scheduled tasks are affecting UpdraftPlus backups directly.

    Since attachments are not allowed on ww.wp.xz.cn, please copy the log into Pastebin or a similar tool and share the link here.

    Kind regards,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Yes, you can exclude those files.

    MacOS ._ files are metadata files created by Finder and are not needed for WordPress backups or restores. You can exclude them using the UpdraftPlus exclude rules under: Settings → Exclude files from backup

    You can add patterns such as: ._* and optionally: .DS_Store

    These files should not normally be required and excluding them can help avoid issues during restore/import.

    Kind regards,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    I noticed your site appears to be hosted on GoDaddy. Based on similar reports we’ve seen, this is likely a GoDaddy hosting issue rather than UpdraftPlus uninstalling itself.

    There is a similar report here where another user experienced the same behavior: https://ww.wp.xz.cn/support/topic/updraft-plus-banned-on-godaddy/

    Could you please check with GoDaddy whether any security tools or scans may have flagged UpdraftPlus on your site?

    Thanks,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    This can happen if a backup process did not complete successfully or if scheduled backups are overlapping. In such cases, old backup sets may not be cleaned up immediately according to the retention settings.

    Please share your backup log so we can check whether there are any failed or incomplete backups preventing cleanup.

    Thanks,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    UpdraftPlus currently uses a single retention setting that applies to the backup set as a whole, so separate retention rules for local storage and remote storage are not available.

    For example, if you set retention to keep 5 backups, that applies to both local and remote copies.

    If local storage space is a concern, one option is to enable “Delete local backup” after successful remote upload so that backups are primarily kept in your remote storage.

    Best Wishes,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    If you’re moving the site to a different URL/domain, this requires the Premium version with the Migrator add-on, which handles the URL changes automatically during the restore process.

    Best Wishes,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi @vmarsh7,

    The error indicates that an old restore folder (themes-old) was not fully removed, which is preventing the new restore from continuing.

    Since the “Delete old folders” button did not clear it, an easier option (if you’re not using FTP) would be to temporarily install a file manager plugin such as WP File Manager, then navigate to:

    • wp-content/themes-old
    • and delete the themes-old folder manually.
    • After deleting it, please try the restore again.

    Kind Regards,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    UpdraftPlus should not uninstall itself, so something external is likely removing or deleting the plugin files.

    A few common causes are security plugins, hosting security scanners, malware cleanup tools, automatic management tools, or server processes removing files.

    Could you check whether the plugin is actually being deactivated or if the UpdraftPlus plugin folder disappears completely from wp-content/plugins/? Also, if possible, check whether there are any hosting/security logs around the time this happens.

    That may help narrow down what is removing it.

    Best Wishes,
    Bryle

Viewing 15 replies - 1 through 15 (of 5,449 total)