Forum Replies Created

Viewing 15 replies - 1 through 15 (of 5,432 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Thanks for sharing the log.

    From what I can see, the backup starts to resume but gets immediately cut off by the server each time. It attempted to resume multiple times (around 10 attempts), but the process keeps getting terminated.

    This typically indicates a server-side limit (e.g. CPU, memory, execution time, or process limits) that is stopping the backup from running.

    At this point, the issue appears to be caused by the server environment rather than the plugin itself.

    Best Wishes,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Thanks for sharing the full log.

    I can see the warning at 0140.170, but the backup itself completed successfully at the end of the log. This appears to be a PHP warning rather than a backup failure.

    I’ve passed this on for review, but for now there’s no action needed on your side as long as the backups are completing successfully.

    Thanks again for reporting it.

    Best Wishes,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)


    Hi,

    Since the backup still completed successfully, this looks like a PHP warning rather than a backup failure.

    Could you please confirm your PHP version and UpdraftPlus version? Also, if possible, please share the full backup log so we can check whether the warning is only appearing from cron or if it’s also being recorded during the backup process.

    Best Wishes,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    This indicates that the backup is failing because the server is running out of available memory while closing/creating the ZIP archive.

    Please try reducing the Split archives every setting in UpdraftPlus, for example to 100MB or lower, then run the backup again.

    If it still fails, please ask your host to check the PHP memory limit and server resource limits, as the error is coming from the server environment not being able to allocate enough memory during the backup process.

    Best Wishes,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Could you please provide a full copy of your backup log so we can take a closer look? You can paste it into a service like Pastebin and share the link here.

    This will help us identify exactly where the backup is getting stuck.

    Thanks,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    By default, UpdraftPlus will create a local copy of the backup first before sending it to remote storage (like Google Drive). These local copies are expected, but they should be automatically removed if the correct setting is enabled.

    Could you please check the following setting in the plugin:
    Settings → Advanced Settings → “Delete local backup”

    Make sure this option is enabled, so that once the backup is successfully sent to Google Drive, the local copy in /wp-content/updraft/ is deleted automatically.

    If this is already enabled and you’re still seeing local backups accumulating, let us know and we can take a closer look.

    Best Wishes,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Thanks for sharing the log.

    From the log, the backup is not making any progress at all and keeps scheduling resumptions until it is eventually aborted due to repeated failure to progress. It also shows that the backup is being killed off immediately upon each resumption, which usually points to a server-side restriction.

    Please check with your hosting provider, as the log suggests the process is being stopped at the server level.

    Best Regards,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Thanks for sharing the logs.

    Regarding the frequent backups, this is usually caused by duplicate or overlapping schedules. From the log , the backup itself is running normally, so we need to check what is triggering it repeatedly.

    Please check your UpdraftPlus → Settings → Backup Schedule and re-save it to reset the schedule, and also confirm there are no external cron jobs, other backup plugins, or server-level tools triggering backups too frequently.

    Regards,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Thanks for reaching out.

    UpdraftPlus does not deactivate itself, so this is usually caused by something at the server or hosting level, such as security rules, resource limits, or automatic process management by the host. If you are using a managed WordPress hosting environment, some providers may automatically disable or remove third-party backup plugins like ours (even if they don’t always explicitly confirm this). We recommend checking with your hosting provider if plugins are being automatically disabled, reviewing server error logs for the cause of the white screen (likely a PHP fatal error), temporarily enabling WP_DEBUG to capture the exact error, and checking for conflicts with other plugins or themes.

    Best regards,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Could you please send us the last 3 backup logs so we can investigate what’s triggering the frequent backups?

    You can upload the logs using an online tool such as Pastebin or Pasteboard and share the link here.

    Best Regards,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Thanks for your patience.

    We’ve identified the issue and our developers are currently preparing a fix. We’ll share an update as soon as it’s available in an upcoming release.

    Thanks again for reporting this.

    Best Wishes,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Thanks for reporting this.

    We’re currently checking this with our developers and will update you as soon as we have more information.

    Thanks for your patience.

    Best Wishes,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Thanks for the report.

    We’ll pass this on to our developers to review. In the meantime, could you please confirm when exactly the error appears?

    Best Wishes,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Thank you for your message.

    This error usually means the plugin files are being removed or becoming inaccessible on the server, rather than UpdraftPlus deactivating itself. UpdraftPlus does not have any mechanism to delete its own files.

    The most common causes are hosting or security systems removing files, file permission issues, malware scanners deleting plugin files, or incomplete updates.

    We recommend checking with your host for any security or cleanup processes, and verifying file permissions and disk space.

    Best Wishes,
    Bryle

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Thanks for the detailed report.

    For the backup issue, since it shows “backup begun” but does not proceed while another plugin works, this usually points to a server-level restriction or process being blocked.

    Please check with your host if there are any firewall/mod_security rules, loopback issues, or process restrictions affecting UpdraftPlus, especially after the migration.

    Best Wishes,
    Bryle

Viewing 15 replies - 1 through 15 (of 5,432 total)