C S Sultan

Hi @bburton00 , it is unfortunate that you had a negative experience with Mail Mint.

First of all, I’d like to clarify the we have no problems in issuing a valid refund request.
If you were unable to use our plugin and the issue within the plugin, then we are open for a full refund.

However, I can tell, your frustration is that you believe we stopped responding. But that is not the case.

You see, we did respond to your emails everytime. But, the emails kept on bouncing with the error “unable to route: no mail hosts for domain” – this usually happens if there is an DNS issue form YOUR email domain host.

Here’s an example of our response which got bounced: See image

Our support team is very responsive and it’s impossible that we would stop responding. (Sometimes it can delayed be 24hrs to 48hrs but that’s the extent of it.)

I can see that you are giving a low rating because you didn’t get response. But as you can tell, it wasn’t our fault. It was an issue with DNS from your hosting.

So I would earnestly request you to work with us on the matter. Please reach us via another email or let us know where we can reach you to help you with the matter.

And as you can clearly tell, we never ignored your emails, we humbly request you to withdraw the negative rating.

Hope to hear from you soon.

Thanks.

Hi @dkanika , thank you for your positive words. We really appreciate it.

Thanks.

Hi @evagamayun ,
This is C S Sultan – I am part of the Product Strategy team of WPFunnels and Mail Mint.

I personally looked into your case. You have been using our plugin for almost two years now (using the current license for about 8 months).

I apologize on behalf of the team for what happened and that we couldn’t identify the issue earlier. But today I ran some tests and managed to identify why it happened. It has already been assigned to a dev to start working on a fix.

Today, I would like to humbly request you to give us a chance to change your impression.

As you can see, we have tons of users actively using Mail Mint who have positive things to say about us. However, the issue you reported was a unique one, so it took us more time to find out the reason. But, I can assure you that this will be fixed immediately.

Normally, if a customer is unhappy, we are open to a refund or possible compensation if it falls under the right criteria.

So I want to request you to communicate with me on the matter so that I can make this right. And you can possibly become positive about us again, as you were at the beginning.

If you allow, I can get this fixed and give you the updated plugin, and make a way for you to test it and let you be sure that this won’t happen again (without actually annoying your subscribers).

I really want a chance to work with you on the matter to improve your feelings about our plugin.

Do let me know if it will be possible to give me a chance to fix this for you.

Thanks.

Hi @lingualfusion , thank you for sharing your positive review on Mail Mint.

We appreciate it and will do our best to keep on improving the plugin. Thanks.

Hi @voilasiteweb , we are glad we could help when you needed.

Thank you for your positive review. We will do our best to maintain our high quality at all times.

Cheers!

Hi @stickel , we have good news.

We have made it compatible to place shipment tracking link on the email for plugins:

• Shipment Tracking for WooCommerce
• Advanced Shipment Tracking for WooCommerce

You will find merge tags for these plugins when using them to place the tracking details on the email.

Please check and let us know. Thanks.

Hi @prophotoinsights , I was following up to see if you are still facing this issue.

If yes, please help us out with a response as per my last reply. We are willing to help.

Thanks.

Hi @csasser , thanks for sharing. If you want a trial, maybe I can help you with it.

Would it be possible for you to send us an email requesting a trial? Since you are a Bricks user and have an active use case, we can help you experience the Pro plugin to help you decide on it.

So do reach us.

For now, I am marking this tread as resolved.

Thanks.