Michelle D.

Hi @phareweb35,

Thanks for reaching out! I’m so sorry for the delay here.

It seems that you are using the paid version of MonsterInsights. If you have an active license subscription with us, could you please submit a support ticket through the MonsterInsights account dashboard when you have a chance?

From there, our support team will be able to take a closer look at your request.

Thank you!

Hi @dontwakeme,

Thanks for the follow up. I’m sorry for the continuing trouble here.

Out of curiosity, do you have any cache running on your website? Does clearing the cache help resolve the issue? If not, that’s helpful to know so I can rule it out as a cause with our team.

In the meantime, I did a quick test on my test WordPress site and the prompt doesn’t appear when I open and close the editor, or when I open or collapse the MonsterInsights meta box, but I’m continuing to try and recreate the issue. Will share an update as soon as I’m able to.

Thank you.

Hi @cfisherdurasoftware,

Since it’s been a couple of days, and I also believe we may have an ongoing support ticket, I’m going to go ahead and close this thread for now. But if you’d like for us to assist further, please feel welcome to continue the conversation.

Thanks!

Hi @dontwakeme,

Thanks for waiting!

We’ve released a fix for this issue, which is now available in the latest version of MonsterInsights. Please update the plugin for the patch to apply.

Since a patch has been released, I’ll go ahead and mark this post as resolved, but if you’d like more help with using MonsterInsights Lite, please feel free to reach out again.

Thank you again for bringing this to our attention!

Hi @mediaformat,

I’m so sorry for the wait here, but appreciate your patience!

We’ve just released a new version of MonsterInsights which includes a fix for this particular issue. Please update MonsterInsights to the latest version for the fix to apply.

Thank you!

Hi @pacman94,

Thanks for reaching out.

The feature to customize the device targeting of a survey is available in our Targeting Addon, as part of our paid version (on top of our paid version adding other super handy survey features).

We’re unable to share details about paid version features here (ww.wp.xz.cn policy), but you’re welcome to reach out at http://userfeedback.com/contact/ and we’d be happy to share more about this.

I’m sorry we don’t have a way to do what you’re looking for in our free version, but I hope these details are helpful.

Thank you.

Hi @abdulazizsobh,

Thanks for reaching out.

Unfortunately, it’s not possible to display statistics for articles specific to the logged in user in our free version. In case it helps, our Page Insights addon, as part of our paid version, does offer a solution for this (on top of our paid version adding other super handy tracking features). We’re unable to share details about paid version features here (ww.wp.xz.cn policy), but you’re welcome to reach out at http://monsterinsights.com/contact/ and we’d be happy to share more about this.

I’m sorry we don’t have a way to do what you’re looking for in our free version, but I hope these details are helpful.

Thanks.