Michelle D.

Hi @royforyou,

Thanks for reaching out. I’m sorry for the trouble here.

When I visit https://zenfitpulse.com/, I wasn’t able to see a UserFeedback survey appear for me. Out of curiosity, is the UserFeedback plugin disabled?

Typically, UserFeedback doesn’t affect posts, as it’s primarily for adding a survey to your WordPress site to make it easy to collect direct feedback from your site visitors.

We don’t currently have reports of a similar issue and I don’t quite have the expertise on why some WordPress posts are missing for your site suddenly, but out of curiosity, were the posts accidentally deleted somehow? Here’s a guide that might help recover these pages: https://www.wpbeginner.com/beginners-guide/how-to-recover-and-restore-deleted-pages-in-wordpress/

Also, I recommend clearing any cache and seeing if that helps with being able to view your missing posts.

Let me know how I can continue to help out.

Thank you.

Hey @whistlepigsoftworks,

Sorry for missing this! It looks like the fix hasn’t yet been shipped, so I have added your vote to further help expedite this issue.

Thank you.

Hi @pierreto,

Thanks for sharing your feedback. I’m sorry for the trouble here.

Although Google Analytics data does have processing delays, Google invests significant resources to filter out bots and ensure that your stats reflect real human visits and interactions, to provide a more in-depth insight into your website’s performance. To learn more, here’s a guide you can check out: https://www.monsterinsights.com/google-analytics-vs-jetpack-wordpress-stats-which-is-better/

Also, with Google Analytics, the timing of when data is available depends on the processing period and the report being viewed:

• Realtime reports process typically in less than 1 minute.
• Standard reports or cards can process as early as 30 minutes we’ve seen, but typically in 4-8 hours. However, Google allows for 24-48 hours of data processing which means during that time, data may change.
• Custom reports or custom explorations require at least 24 hours.

For more details, here is Google’s guide on data freshness: https://support.google.com/analytics/answer/11198161?hl=en

That all being said, if you happen to notice any issues with this, and you have an active license subscription with us, please feel welcome to submit a support ticket through the MonsterInsights account dashboard (if you haven’t already) and our support team will be happy to help rule out if there are any tracking issues.

Thank you.

Hi @msgpratik,

Thank you for sharing your feedback and review!

It means a lot to hear you find value in using UserFeedback. We hope to keep delivering a 5-star experience for you.

Thank you 🙂

Hi @gerardt73,

Thanks a bunch for sharing your thoughts! We hope MonsterInsights keeps adding value for you.

Thank you.

Hi @realdigitalmktg,

Thanks for reaching out. I’m sorry for the delay here.

MonsterInsights proactively monitors if your Google Analytics is tracking correctly on your website after authentication. If any Google Analytics tracking code is detected (aside from MonsterInsights), we display a notice. Duplicate tracking codes may potentially skew your analytics data since MonsterInsights already inserts your tracking code for you.

When I visit https://www.jettmedicalstaffing.com, I see a couple of extra Google Analytics code snippets. Here’s an example: https://a.supportally.com/i/eQ1hws

If you’re able to remove any extra Google Analytics tracking code snippets from your websites, or disable other Google Analytics plugins, that will resolve the notices.

If you continue to have issues, or if you find the above doesn’t quite apply, please reach out to us at https://www.monsterinsights.com/get-help/ and we’ll be happy to take a closer look at things.

Thank you!

Hi @publiushadrianus,

Thanks for bringing this to our attention! I apologize for the delay here.

I consulted with our developers about this and they’ve let me know they’re planning to release the fix for this in our next patch release 🙂

I’m not able to say exactly when that’ll be, but once the update is released, please ensure ExactMetrics is updated to the latest version to apply the fix.

I hope this helps! Let me know if you have further questions.

Thank you!

Hi @frdmsun,

Thanks for sharing your thoughts with us. I’m so sorry for the delay here and for any frustration caused. I’ve been trying to investigate the issue raised here, to better understand what might be happening, as well as consult with our team about it.

Although we do try to provide as much value as possible to our users by showcasing per post or page tracking features (because a lot of users aren’t aware of them and can benefit greatly), the MonsterInsights metabox in the Gutenberg Editor sits under the status & visibility metabox, meanwhile if using the Classic Editor it may appear at the top by default. The metaboxes in either editor are collapsible, and if using the Classic Editor, the metabox can be moved into a different position.

However, if something is appearing where it shouldn’t be, I’d love to better understand where. Unfortunately, I wasn’t able to locate anything under the Advanced tab, but I realize I could be misunderstanding something. Would you be able to reach out to us at https://www.monsterinsights.com/get-help/ and share a screenshot of what you’re seeing? We’ll be happy to take a closer look at things for you.

Thanks so much!