Michelle D.

Hey @mediaformat,

Thanks for reaching out. I’m sorry for the trouble here.

This is currently an issue our developers are working on resolving. I’ve gone ahead and added your vote to help expedite the fix for this as we’re planning the next release. I’m not able to say exactly when the next release will be, but we appreciate you for bringing this to our attention.

If you have any further questions, please let me know.

Thank you!

And also, @josklever, thanks for your feedback.

I’ve let our developers know. We’re really sorry for the trouble caused here. Our team is working on implementing changes to avoid this in future releases.

Thank you.

Hi @kyami,

Thanks for bringing this to our attention. I’m so sorry for the trouble here.

Our developers worked on releasing a patch as soon as an issue was reported. Please update UserFeedback for the fix to apply.

I noticed in a previous thread there was trouble deactivating UserFeedback and I just wanted to also add on to the information shared. If you need help removing the plugin or restoring access to your site, here are some guides you can follow:

Recovery Mode: https://www.wpbeginner.com/wp-tutorials/how-to-use-wordpress-recovery-mode/

Manually deactivate a plugin: https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/

If you have any further issues, please feel welcome to open a thread at https://ww.wp.xz.cn/support/plugin/userfeedback-lite/ and we’ll be happy to continue to assist.

Thank you!

Hi @woodybruh @rawknowledge & @diwp,

Thanks for waiting while our team investigated this. We’ve released a patch, please update UserFeedback for the fix to apply.

Thank you!

Hi @power2009,

Thanks for sharing, I’ve forwarded it as well!

Let me know if there’s anything else.

Thank you!

Hi @hkabla,

Thanks for waiting! Our team is currently finalizing a major release, and once that’s out, we’ll be focusing on squashing out a few bugs, this particular issue being one of them.

I hope this helps! If I’m able to get a better timeline, I’m happy to let you know, but for now we appreciate your patience while it’s still a work in progress.

Let me know if you have further questions.

Thank you,

Hi @konekopress,

Thank you for sharing your feedback with us.

I’m sorry about our free version seeming not useful or feeling too limited, we try to provide as much value as possible to our users by communicating the Pro version features because a lot of users aren’t aware of them and can benefit greatly.

When you connect ExactMetrics to your Google Analytics property, we only ask for the permissions needed to work seamlessly with your Google Analytics property. For details, please see our guide here: https://www.exactmetrics.com/docs/google-permissions-for-oauth/

In case it helps to know, with ExactMetrics Lite, you’re able to track and view critical site statistics (such as page views in the last 30 days, top posts and pages, etc) and automatically track the following custom events:

• Download link tracking
• Affiliate link tracking
• Outbound link tracking
• Telephone link tracking
• Email link tracking
• Custom link click events

To learn a bit more about our features, please click here.

We also include a monthly email summary report, alongside other useful tools like a headline analyzer, a UTM URL builder, a widget for displaying the most popular posts, to help increase site engagement. When making any changes to your site, you can also add a site note to help keep track of the impact it has on your analytics.

We really appreciate you for giving us a try and if you have any suggestions for the things you’d like to see in the Lite version, please let me know and I’d be happy to share your feedback with the team.

Thank you!

Hi @ipstenu,

Thanks for bringing this to our attention.

I apologize for the delay here, but I’m currently consulting with our team and will share another update as soon as possilbe.

Thank you!