Zee

Hello yangjingjing,

Thank you for contacting WooCommerce support.

I understand that you’re seeing a product show a total of 0 in an order, even though no specific discount is applied to it, and the issue also affects how prices appear on the invoice and order details.

Could you please let me know when this issue started and if the product was previously displaying the correct pricing?

It would also be helpful if you could share screenshots of any discounts you’ve set up. I’d like to check whether any of those might be unintentionally affecting this product.

Additionally, please provide a screenshot of the invoice where the issue appears, so I can better understand how the pricing is being displayed.

Lastly, kindly share your site’s System Status Report by copying it into Pastebin.com and sharing the link here.

I’ll review the details and help you troubleshoot further.

Best regards.

Hello imillenium,

Thank you for your reply.

I appreciate your cooperation. I have replied to your other thread. Let’s continue further communication over there.

Have a great day!

Hello rojac,

Thank you for your reply.

In this screenshot, I can see a notice:
“This plugin cannot be deactivated or deleted until the plugins that require it are deactivated or deleted“.

Please note that WooCommerce cannot be deactivated while there are active plugins that depend on it. Please deactivate those dependent plugins first, and then proceed to deactivate WooCommerce.

If you face any other issue, share full-page screenshots so I can read the full text of the notices.

Looking forward to your response. 🙂

• This reply was modified 1 year, 1 month ago by Zee. Reason: Rewrite

Hello escozul,

Thank you for your reply.

Could you please let me know when this issue first started appearing?

I kindly recommend updating them. Doing so can help improve performance, security, and resolve potential bugs.

If updating your live site isn’t feasible at the moment, I suggest creating a staging site instead. This will allow us to safely test whether the issue is related to outdated files without affecting your live store.

Looking forward to your response. 🙂

Hello Carolyn Melo,

Thank you for your reply.

I understand you’re currently using the block editor with Astra and found Elementor to be heavy in the past, though you’re open to trying it again.

If you need any further help with WooCommerce, feel free to reach out. For questions related to using shorter product titles or optimizing them with Elementor, I recommend checking with Elementor’s support team or their community forums for more targeted guidance.

Have a great day!

Hello zhouchangyi,

Thank you for your reply.

I understand you’ve already contacted WooCommerce support about the issue with selecting all countries and saving the settings. It would be best to continue working with them on that specific matter.

As for the issue where Google is displaying Flat Rate shipping instead of Free Shipping, could you please edit the Free Standard Shipping method and share screenshots of the configuration? This will help me understand how it’s currently set up.

Additionally, please go to WooCommerce > Status > Logs, check for any recent error logs, and share the contents using Pastebin.com.

Lastly, please share your site’s System Status Report with me. You can paste it into https://pastebin.com and share the link here. This information will help in identifying any hidden issues that might be affecting your shipping settings.

Looking forward to your response. 🙂

Hello klikihak,

Thank you for your reply.

I understand you replaced the native WooCommerce widgets with a third-party plugin because the original widgets were slow and reloaded after each action, as shown in your video.

If you’d like to investigate the cause of the slow loading behavior in the original WooCommerce widgets, I recommend setting up a staging site where I can inspect the default setup and determine what’s causing the delay.

Please let me know. 🙂

Hello Prithvi,

Thank you for your reply.

This sounds like a new problem, so as per forum guidelines, I recommend creating a new topic.

Also, the Microsoft link you shared is not publicly accessible. If you want to share something, please share publicly accessible links on the new topic.

I appreciate your cooperation. 🙂