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Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] Block Checkout Change Product Quantity DisplayHello mindykatzen,
Thank you for your reply.
I’m glad to hear you’ve identified the theme as the source of the issue. Since this involves the Kadence theme, it’s best to contact their support team. They are most familiar with their product and can guide you more effectively.
If you feel that WooCommerce has been helpful for your business, we would sincerely appreciate it if you could take a moment to leave a review.
If you need any assistance with WooCommerce, we are here for you. 🙂
Best regards.
Forum: Plugins
In reply to: [NSFW] [WooCommerce] Problems with duplicate port pages on e-commerce sitesHello anzhendong123,
Thank you for contacting WooCommerce support.
I understand you’re seeing duplicate pages like “Cart,” “My Account,” “Checkout,” and “Shop” after importing a prebuilt site and installing WooCommerce.
You only need one version of each page, so I recommend reviewing both sets and keeping the ones that best match your layout or content preferences. Once you’ve deleted the duplicates, go to WooCommerce > Settings > Advanced and make sure the correct pages are assigned for Cart, Checkout, My Account, and Shop.
This will ensure everything functions as expected. Let me know if you need help identifying which pages are currently linked in the WooCommerce settings.
Best regards.
Forum: Plugins
In reply to: [WooCommerce] About Brand URLHello tianshen,
Thank you for your reply.
I understand that customers are unable to click on the /brands/ link in the breadcrumb when viewing brand-specific pages like /adidas/ or /nike/, because it does not lead back to your “Brands” page.
This is happening because the /brands/ slug is already being used by the WooCommerce Brands feature, which causes a conflict with your custom page. To resolve this, I suggest changing the slug of your “Brands” page to something unique, such as /our-brands/ or /product-brands/. This should allow the breadcrumbs to function correctly and direct users back to your intended page.
Please let me know if you have any questions. 🙂
Best regards.
Forum: Plugins
In reply to: [Google for WooCommerce] shipping rate syncHello zhouchangyi,
Thank you for your reply.
I discovered a previous issue: in WooCommerce’s ‘Zone regions,’ if the ‘Select all countries’ option is chosen, it doesn’t save after refreshing the page.
This problem appears to be specific to WooCommerce core, so I suggest creating a new topic at the WooCommerce support forums for more accurate assistance.
However, there is still one more issue: in WooCommerce, I selected ‘Free Shipping,’ but after syncing to Google, the ‘cost’ option still shows as ‘Flat’ (instead of free).
Could you please share screenshots of the page where you select “Free Shipping” and the of the Google page where you see “Flat rate”? You may use https://snipboard.io to upload images and share links here. Looking that the pages will give me a better understanding of the issue.
Looking forward to your response. 🙂
Forum: Plugins
In reply to: [WooCommerce] Add to cart button goes to product pageHello 0108daniel,
Thank you for your reply.
I recommend keeping the latest versions of WordPress and WooCommerce installed, as they offer important security patches and performance improvements.
Have you had a chance to perform the conflict test as suggested in my previous message? If not, please go ahead with that and let me know what you find. It will help us narrow down the cause of the issue more effectively.
Looking forward to your response. 🙂
Forum: Plugins
In reply to: [WooCommerce] I am getting past-due actionsHello marco-raaphorst,
Thank you for sharing the screenshots.
I reviewed them and noticed several pending actions related to the Mailchimp for WooCommerce plugin. I recommend contacting their support team for further clarification and sharing their response with me. That will help us gain a clearer understanding of what might be going on.
Could you also please share screenshots of the Failed Actions tab? I would like to see which specific actions are listed there.
Additionally, I noticed that your WordPress Memory Limit is currently set to 384 MB. I suggest increasing it to 512 MB for improved performance. It would also be helpful to check with your hosting provider about the possibility of testing your site with PHP 8.x. If available, I recommend performing this test on a staging site to ensure that all plugins remain compatible.
We may see noticeable performance improvements with the increased memory limit and a newer PHP version.
Looking forward to your response. 🙂
Forum: Plugins
In reply to: [WooCommerce] too many wc-admin_import_ordersHello meatface888,
Thank you for taking the time to troubleshoot this issue. Your efforts are appreciated.
Now that all plugins except WooCommerce are disabled, I recommend monitoring the site for any self-referencing requests and unexpected CPU usage spikes. To simulate live conditions, please place a few test orders and run the “Import Historical Data” process.
This will help identify whether the issue can be reproduced. If anything unusual comes up, feel free to share the details.
Best regards.
Forum: Plugins
In reply to: [WooCommerce] Critical error in check out process with the cart pageHello anweb,
Thank you for your reply.
We’re glad we could assist you, and we’re always here to help if you have any further questions or concerns.
If WooCommerce has been helpful to your business, we’d sincerely appreciate it if you could take a moment to leave a review. Your feedback helps us improve and also guides others in choosing WooCommerce with confidence.
Have a great day!
Forum: Plugins
In reply to: [WooCommerce] Woocommerce price filter disappearsHello klikihak,
Thank you for contacting WooCommerce support.
I understand you’re facing an issue where the price range disappears after filtering products, and you’ve already tested this with different themes and plugins disabled.
To clarify, were you able to reproduce this issue with the Twenty Twenty-Five theme? Could you activate that theme and allow me to perform some tests on the site? Or create a clone site where I can perform troubleshooting to determine the cause of the problem.
Also, could you please share your site’s System Status Report? You can copy the report from WooCommerce > Status and paste it into https://pastebin.com, then share the link here.
Once I have this information, I’ll be in a better position to help you troubleshoot the issue.
Best regards.
Forum: Plugins
In reply to: [WooCommerce] Cart issueHello khalidyusuf,
Thank you for your reply.
I understand you’ve already tried disabling WP Rocket and other plugins individually, and confirmed with your hosting provider that there’s no server-side caching, but the issue persists.
To investigate further, I recommend creating a staging site and configuring it with only the WooCommerce plugin and a default theme like Twenty Twenty-Four. Once it’s set up, please share the System Status Report from the staging site using Pastebin.com.
Having a clean staging environment will make it easier to identify the root cause and guide you more effectively. Let me know if you need help setting it up.
Looking forward to your response. 🙂
Forum: Plugins
In reply to: [WooCommerce] Add to cart button goes to product pageHello 0108daniel,
Thank you for contacting WooCommerce support.
I understand you’re experiencing an issue where clicking the “Bestellen” (add to cart) button on your shop page redirects customers to the product page instead of adding the item directly to the cart.
I checked your site and noticed that the button is using a URL like this:
https://model-kits.nl/product-category/modelbouw/?add-to-cart=63022
When clicked, it redirects to the product page, but if you paste the same URL directly into the browser, the product is added to the cart successfully. This indicates that your theme may be overriding the default WooCommerce add-to-cart behavior.I recommend reaching out to your theme support team and sharing this information with them. They should be able to guide you further on how to restore the expected functionality. Let me know what they suggest or if you need help testing anything further.
Lastly, please share your site’s System Status Report with me. You can paste it into https://pastebin.com and share the link here. I will check and confirm if any plugin is affecting the Add to cart function.
Best regards.
Forum: Plugins
In reply to: [WooCommerce] Add payment info but not to go through?Hello Trex2303,
Thank you for sharing this information.
Hopefully, it will be helpful to others in the community as well.
Have a great day!
Forum: Plugins
In reply to: [WooCommerce] too many wc-admin_import_ordersHello meatface888,
Thank you for your reply.
I reviewed the system status report and noticed that there are currently 26 active plugins on your staging site. To help us narrow down the issue, please deactivate all plugins except WooCommerce and switch to a default theme such as Twenty Twenty-Five.
This will allow me to rule out any conflicts with other plugins or the theme and better isolate the cause of the problem. Let me know once you’ve done that, and we can continue troubleshooting from there.
Looking forward to your response. 🙂
Forum: Plugins
In reply to: [WooCommerce Square] please disconnect and re-connect your site.Hello NF Graphic Design,
Thank you for contacting WooCommerce support.
I understand you’re seeing a spinning wheel on the Square settings page and 403 forbidden errors in the browser console, even after trying multiple troubleshooting steps.
Could you please share a screenshot of the page where the spinning wheel appears, along with the JavaScript errors from the browser console? Also, let me know if those errors were showing when only WooCommerce and the Square plugin were active.
You may use https://snipboard.io to upload images and share links here.
Additionally, please check under WooCommerce > Status > Logs for any related error messages and share those as well. This information will help in identifying what’s blocking the connection.
Looking forward to your response. 🙂
Forum: Plugins
In reply to: [WooCommerce] WooCommerce: Email to customer not sending for digital productsHello maxstub,
Thank you for your reply.
I understand you’re trying to avoid confusing your customers with multiple emails by adjusting the product settings, and you’re considering whether marking orders as completed automatically might help.
Could you please share screenshots of both the Order Confirmation and Completed Order emails? Seeing how they appear to your customers will help me understand the issue more clearly and suggest the best solution for your use case.
Looking forward to your response. 🙂