Mina Emad

Hello @elmonty,

Thank you for reaching out and for sharing the form export — we really appreciate it.

I’ve imported your Forminator forms on my end and tested both of them using v1.52.2, but I wasn’t able to reproduce the issue. The form submissions, including payment amounts, are going through as expected without triggering the “Invalid payment amount” error.

To help us investigate this further on your setup, could you please provide a bit more detail on how the issue occurs?

• The exact steps to reproduce the issue (e.g., which fields are filled and with what values)
• Whether the issue happens consistently or only in specific cases
• A link to the form on your live/test site, if possible

This will allow us to better understand what might be triggering the error in your environment and guide you more accurately.

Looking forward to your update — we’ll be happy to continue investigating this with you.

Best regards,
Mina Emad

Hello @fritz91,

Thank you for reaching out and for the detailed report!

We’d like to take a closer look at your form setup. Please share an export of the form with us:

To export your form:

• Go to Forminator → Forms in your dashboard
• Click the gear icon next to the form
• Select Export
• Copy the export code
• Paste it at https://pastebin.com
• Share the link of the paste with us here

For further information on how to export forms inside Forminator Forms, please refer to the official documentation at https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export.

Note: This export does not include any submitted data — your entries remain safe on your site.

Once we have that, we’ll investigate further and help you get this resolved.

Best regards,
Mina Emad

Hello @stumur,

Thank you for reaching out and for the detailed explanation — that makes the workflow very clear, and it is absolutely something we can help you streamline.

You can get very close to your ideal workflow by adding a custom “Click here to Approve this band” link inside the email using the mailto: method.

In your “Email Notification” (the one you receive as an admin), you can add something like this:

<a href="mailto:{email}?subject=Your Band Submission Has Been Approved&body=Thanks for your band submission.%0A%0AWe are pleased to invite you to create a profile page on our Live Music Agency website by filling out the details in our new bands sign-up form:%0A%0Ahttps://thelivemusicagency.com.au/new-bands-sign-up-form/%0A%0AKindest Regards,%0AThe Live Music Agency">
Click here to Approve this band
</a>

Note: Please make sure you replace {email} (in the above code) with the actual member’s email field tag from your form (see attached screenshot at https://ibb.co/xKZsZn7Q). Additionally, feel free to change the link text “Click here to Approve this band” to your own preference.

For further information on how to create and edit “email notifications” inside Forminator Forms, please refer to the official documentation at https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#email-notifications-forms.

The result would be a link that, by clicking it, a new email draft can open with:

• the band member’s email address already filled in,
• the subject line pre-populated, and
• your message already written out.

This gives you a very quick workflow: click the approve link, check the draft, and press send. See also the attached screenshot at https://ibb.co/6R64m6gs.

Please note that while this link method works well in most cases, it does have some limitations. The exact behavior may vary slightly depending on your device or email client/app (such as Yahoo, Gmail, Outlook, etc), and formatting like line breaks may not always appear perfectly. Furthermore, if no default email app is configured on your device, it may not open properly.

I hope this helps streamline your workflow. Please let us know if this answers your question or if you need any further assistance — we’ll be happy to help.

Best regards,
Mina Emad

Hello @jquinn33,

Thank you for your response and kind words!

I’m glad we were able to help you move forward with this. If you need any further assistance or run into anything else, please don’t hesitate to reach out — we’re always happy to help.

Since everything is now working as expected and the topic is resolved, we’d truly appreciate it if you could take a moment to share your experience with Forminator and the support you received by leaving a quick review here: https://ww.wp.xz.cn/support/plugin/forminator/reviews/#new-post

Your feedback means a lot to us and helps others as well. Thanks again, and have a great day!

Best regards,
Mina Emad

Hello @sewmagic,

Thank you for your response and collaboration!

We’ll be here and looking forward to hearing how it goes once you’ve had a chance to test everything.

Please don’t hesitate to reach out if you run into any questions along the way.

Best regards,
Mina Emad

Hello @sewmagic,

Just checking in on this — I wanted to see if you had a chance to try the suggested solutions.

Please let us know if it worked for you (and which solution) or if you’re still experiencing any issues. We’d be more than happy to assist further if needed.

Looking forward to your update.

Best regards,
Mina Emad

Hello @jquinn33,

Thank you for sharing the form exports — that helped us take a closer look.

I was able to reproduce the issue on my end, and it comes down to a small mismatch in the currency settings between two fields in the form.

What’s happening

Each form includes:

• A currency/number field (used to define the amount)
• A PayPal field (which uses that amount dynamically)

On the French version of your form, the PayPal field is correctly set to CAD, but the amount field (“Montant par carte-cadeau”) is still set to USD.

How to fix it

Please update the currency in the amount field to match CAD:

1. Go to Forminator → Forms → Edit your French form (“Gift Card Order Form – Fr”)
2. Click on the field named “Montant par carte-cadeau”
3. Navigate to the field “settings” tab
4. Change the currency from USD to CAD (see the attached screenshot at https://ibb.co/YBKdyKCW)
5. Save the form and test again

For further information on the currency field settings, please refer to the documentation at https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#currency-settings.

Once you update the setting to CAD in that field, the correct currency should display on the front end.

Please let us know how it goes or if you’d like us to double-check anything further.

Best regards,
Mina Emad

Hello again @alanintertec ,

Thank you for sharing the form export — that was very helpful.

I’ve been able to reproduce the issue on my end, and it appears to be related specifically to visibility conditions involving file upload fields.

What’s happening

When a required field of any type (e.g., the “Date images where taken” fields) has a visibility condition based on a file upload field (e.g., the “Upload Images” fields) being empty (null) or not empty (i.e., Show/Hide the “Datepicker field” When the “file upload field” Is/Is not empty [null]), the following occurs:

• On the front end, the visibility logic works as expected
• However, on submission, the server-side validation fails, resulting in the error:
  “Your form is not valid, please fix the errors!”

How to solve

While rolling back to v1.52.1 (or older versions) appears to resolve the issue, please note that older versions may lack important security updates and improvements included in the latest release.

As a temporary workaround, we recommend:

• Avoid using file upload fields (“Upload Images”) in visibility conditions, especially when:
  • The condition checks for empty/null values
  • The affected fields (“Date images where taken”) are marked as required

If possible, you can:

• Replace the condition with another field type (e.g., checkbox, select, etc.), or
• Remove the required constraint from fields controlled by such conditions

Next Steps

We will escalate this to the development team for further investigation, as this behavior is not expected and should be addressed in a future update.

If you have any additional examples or edge cases, feel free to share them — they can help speed up the fix.

We really appreciate your thorough testing and patience while we look into this. Please don’t hesitate to reach out if you need help adjusting the form in the meantime.

Best regards,
Mina Emad