robiub

Hi @duhblow7 ,

Fair point, and thanks for the honest feedback!

The wizard does ask a lot of questions, we know. But compliance isn’t exactly a one-size-fits-all topic, some users run simple blogs, others manage large platforms with complex legal requirements across multiple countries. The wizard tries to cover all of that, which can feel like a bit too much if your setup is straightforward.

However, your feedback is genuinely valued, we have noted it and are looking into further options to simplify the Wizard without sacrificing any possibilities.

Kind Regards,
Roberto.

Hi @newsinlevelsapp

Thank you for reaching out, I am very sorry to hear about your disappointment.

Firstly, I find it highly improbable that our team refused temporary access to your WordPress backend, as providing support directly in the environment is one of our principal methods for diagnosing and resolving issues. I sincerely apologize if there was a miscommunication or an error on our part that gave you that impression.

We genuinely want to make this right and find a solution, however, we have no way to locate your previous ticket or correspondence based on this message alone. Could you please provide us with your original ticket number, the email address used for that support request or reply directly to the ticket?

Again, we are truly sorry about the negative experience you’ve had. Looking forward to hearing from you.

Kind Regards,
Roberto.

Hi @focustc

I’m truly sorry to hear about your poor experience with both the plugin and our support services. That is absolutely not the standard we aim for.

If you are willing to give us one last chance to help, we would be grateful. Would you be able to share some specific details as to what went wrong? The issue at hand could potentially be caused by caching on your domain or a conflict with other plugins.

We usually respond to all support requests within one business day, and we’d be happy to investigate the issue you are facing to see if we can get things working correctly for you.

Kind Regards,
Roberto.

Hi @jakubhlavica

Thanks for your message. I understand your frustration completely, and I sincerely apologize for the situation you are experiencing.

I assure you that quick response times are one of our core strengths. The fact that you have received no reply at all is absolute proof to us that your support tickets never reached our ticketing system. Otherwise, we always respond within 24-48 business hours.

To bypass this technical issue and guarantee your request is handled immediately, I kindly ask you to send us an email directly to our support inbox, [email protected], using your normal email provider. This way, your request will land directly and surely.

Thank you so much for your patience. I truly hope we can help you solve your problem right away.

We look forward to receiving your email.

Kind Regards
Roberto.

Hi @luthermax

Thank you for reaching out. I understand completely why you are dissatisfied, and I am truly sorry that you’ve had such a poor experience with our support team.

We have checked our official support channels and cannot find any tickets associated with the licence issue you are experiencing.

If you sent your support requests directly through the form within the Complianz plugin, it is highly likely that your messages were never successfully transmitted to our support system. The support form in the plugin uses wp_mail to send the request straight to our support email. Development environments (such as staging sites, local setups, or specific hosts like intawp) do not always support email sending, and your messages likely failed to deliver silently.

To bypass this issue entirely and guarantee a response, please go to our official website’s support section and send us a new, dedicated ticket describing your license activation error.

We are committed to resolving this license issue immediately and will reply to your email within one business day.

Again, we sincerely apologize for the disappointment and the inconvenience it has caused to you. We look forward to resolving this immediately upon receiving your direct email.

I wish you a nice day.

Kind regards,
Roberto.

Hi @enesc

Thanks for your message!

This specific issue with translation loading was actually addressed and fixed in the Complianz plugin’s code several months ago. However, it can sometimes reappear if another plugin on your site triggers certain actions earlier than expected during the WordPress request, which might cause this particular problem to resurface. Following some reports, we’ve also discovered other causes for this issue reappearance, and our team is actively investigating and resolving them.

So, unless you’re running an outdated version of Complianz (in this case, my suggestion is to update the plugin), I recommend you try a few troubleshooting steps:

• Disable wp_debug temporarily (if it’s currently enabled) to see if the notices disappear.
• Deactivate all other plugins on your site, then reactivate them one by one, checking after each activation to see if the notice reappears. This will help you pinpoint the plugin that might be causing the conflict.

If you need further assistance or have any other questions, feel free to reach out again!

Kind Regards,
Roberto.

Hello @edgarmartinez1 ,

Thank you for the message and the great troubleshooting summary.

Based on your findings, I believe the issue is likely not a conflict but rather the result of a specific behavior within Complianz itself. The banner will not appear if no cookies are found or configured in categories other than Functional.

The plugin is designed this way because, by default, a banner is not required for just functional cookies. If there are no other categories (like Statistics or Marketing) with services or cookies, the banner is essentially “irrelevant” and won’t be displayed.
Here are the conditions under which each category is shown:

• Preferences will appear if at least one of the following is true:
  • “Consent per Service” is enabled under Wizard > Consent > Services
  • Google Consent Mode is enabled under Wizard > Consent > Statistics
  • The WP Consent API plugin is installed and active
• Statistics will appear if any form of analytics/statistics configuration is defined under Wizard > Consent > Statistics
• Marketing will appear if at least one service is selected under Wizard > Consent > Services, or if the TCF framework is enabled

To see if this is the cause, please try activating one of these categories to see if the banner appears correctly.

I’ve also noticed that you seem to have changed your CMP on the website. Please let me know if you still need assistance with Complianz.

Kind Regards,
Roberto.

• This reply was modified 8 months, 1 week ago by robiub.
• This reply was modified 8 months, 1 week ago by Jan Dembowski.

Hi @rayeason , thanks for sending over the link!

I’ve had a look and I can confirm that the problem is caused by a CSS style that’s adding a red background to the banner’s close button.

To get rid of that red box, you can just add this custom CSS code to your site:

button.cmplz-close,
.cmplz-close {
background-color: transparent !important;
}

You can add this code to your theme’s stylesheet or by using a dedicated plugin.

I hope this helps!

Kind Regards,
Roberto.

• This reply was modified 9 months ago by robiub.