Gerard Blanco
Forum Replies Created
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Thanks for your review, wimonews! This always motivates us 🙂
Hello there,
Thank you for sharing your feedback. We’re truly sorry to hear that you feel this way, but we would like to clarify a few important points for anyone reading this.
- We were never given the opportunity to assist you: Right from the start, you requested a refund without allowing us a chance to investigate or resolve any issues you may have experienced with our plugin. We’re always willing to help troubleshoot, but we were not given that chance in this case.
- About our plugin: Our plugin is designed to compress images by reducing their file size, which should actually speed up your site. Any decrease in performance is most likely due to other factors beyond our plugin’s scope, such as server issues, third-party conflicts, or large images that haven’t been optimized before being uploaded.
- Payment issue: We want to emphasize that we have absolutely no issue refunding payments when there is a valid charge. However, as we’ve explained and provided proof, our system shows that the payment you mentioned was declined and never reached us. Therefore, we cannot refund money that we never received.
- Communication: Throughout our interactions, we’ve consistently tried to assist you despite the disrespectful and threatening tone you’ve used. Our goal has always been to help resolve the issue professionally and amicably.
While we respect every customer’s right to leave feedback, we don’t believe this review reflects the reality of the situation, as we provided clear proof that no money was received by us.
We remain available to assist with any concerns and hope to resolve this matter in a more constructive manner.
Best regards,
Hi newhist,
If your host does not allow you to change the Nginx configuration, you’ll have to look for alternatives. We have documented them here (please check the last paragraph of the document): https://shortpixel.com/knowledge-base/article/configure-nginx-to-transparently-serve-webp-files-when-supported/
Cheers!
Forum: Plugins
In reply to: [Enable Media Replace] Replace link changing file nameHey digitalcharlie,
The ‘-1’, ‘-2’ and so on are not added by our plugin, but by WordPress. I’m afraid this is something we cannot control; WordPress adds them to files if it sees that another one exists on the same path with the same filename. I’m also not sure why that happens only to some of the images, so I would recommend you going to the Fixing WordPress forum: https://ww.wp.xz.cn/support/forum/how-to-and-troubleshooting/
Thanks!
Yup, you are right, that’s a lot of used space.
ShortPixel Adaptive Images technically only requires de original image, and it resizes it on-the-fly. So if you understand the consequences of removing the thumbnails, then feel free to do it!
Forum: Reviews
In reply to: [reGenerate Thumbnails Advanced] Free features now pro only@hatisenang A question that just came up: What are the features that you feel is missing the most?
By the way, feel free to revert to an older plugin version if you want: https://ww.wp.xz.cn/plugins/wp-rollback/
Thanks!
Forum: Reviews
In reply to: [reGenerate Thumbnails Advanced] Free features now pro onlyThank you very much for your feedback and suggestions, hatisenang! I will forward it to my colleagues.
Forum: Reviews
In reply to: [reGenerate Thumbnails Advanced] Free features now pro onlyHi hatisenang,
Thank you for taking the time to leave a review.
Developing and supporting a free plugin takes a lot of time, effort, and money. It’s disheartening to see that while you didn’t take the time to leave a positive review after using our plugin, you did take the time to leave a negative one 🙁
Maybe you can suggest a better approach on how we could be supported in maintaining this free plugin?Thank you,
Hey michaelrasmussen,
The copies of different image formats are called “thumbnails”, and they are created by WordPress, our plugin cannot prevent them from being created. However, while it is technically possible to disable them, and it’s easy to do that, I would not recommend you doing it, simply to avoid loading huge images in various places of your backend.
For example, the medium or thumbnail size (I don’t remember) is displayed on your Media Library list/grid. That considerably speeds up the loading time: imagine your original images are 3 MB in average, and every time you click on Media Library, 30 images are displayed; without thumbnails, the browser would have to download 90 MB. And the same happens for example with the Featured Image placeholder when editing a blog post. I’m sure there are other places too where this happens.
If you anyway want to disable the thumbnails, you can use a plugin like this one: https://ww.wp.xz.cn/plugins/disable-generate-thumbnails/
Have a good one!
Thank you very much for your review!
Forum: Reviews
In reply to: [reGenerate Thumbnails Advanced] CompatibilityNo problem, we understand your point of view, bigshipsavage.
Thanks for editing the review!
Forum: Reviews
In reply to: [reGenerate Thumbnails Advanced] CompatibilityHi bighipsalvage,
Thank you for taking the time to share your feedback. I’d like to address the concerns you’ve raised.
First, we want to clarify that we do not employ scare tactics. If there was any implication that other plugins are incompatible with ours, it was not intentional, and we apologize for any misunderstanding. We can assure you that reGenerate Thumbnails Advanced works seamlessly with ShortPixel Image Optimizer. However, since we don’t develop other plugins, we cannot guarantee compatibility with them. This distinction is important, but it is not meant as a “scare tactic”.
Regarding the pro version, developing and maintaining a free plugin involves significant time, effort, and resources. For this reason, the pro version of reGenerate Thumbnails Advanced is currently not included in the ShortPixel paid plans.
As for your comment that “the free version does not do what it needs to do,” we encourage you to open a support thread so we can assist you in resolving any issues. It’s disappointing to receive a 1-star review without the chance to help first 🙁
Thank you again for your feedback, and we hope to assist you further.
Glad to hear it 🙂
Hey raytan12!
You generally only need one of them, but it depends on your needs. Here you have an article that will answer your questions: https://shortpixel.com/knowledge-base/article/shortpixel-adaptive-images-vs-shortpixel-image-optimizer/
Cheers!
Forum: Plugins
In reply to: [Enable Media Replace] Uncaught Type ErrorHi there!
This looks more like the database has problems or that there is a conflict on the WordPress side. The error is coming from a common query via WordPress, so at first glance I don’t think there’s much we can do about it.
I found a thread here that might be helpful. Maybe you can also open another thread in that forum?
Cheers!