Gerard Blanco
Forum Replies Created
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Thanks for your review, kolicoski!
Forum: Plugins
In reply to: [Enable Media Replace] Help with Cloudflare…Hi javelindesign!
Yes, we’re very familiar with Memcached and how it works. However, the purpose of this plugin is to physically replace the files. What happens elsewhere on the website—such as caching mechanisms affecting your site or files—is beyond our control. That’s why we always recommend clearing all caches, including persistent object caching, after a replacement.
That said, I’ll discuss this with our team to see if there’s anything we can do. Since this is a free and open-source plugin, we’d also be happy to review a Pull Request with a proposed solution on our public GitHub repository: https://github.com/short-pixel-optimizer/enable-media-replace/
Thank you for your feedback!
Thanks for your review, xtermi! Happy to help 🙂
Hi mikeecho,
Thank you for your feedback. However, we want to clarify that when you deactivate and delete reSmush.it, the plugin is completely removed from your site—this process is handled by WordPress itself. If you’re still seeing traces of it after deletion, it’s likely due to caching. We recommend clearing all caches (including any persistent object cache) to ensure you’re seeing the latest changes.
If you’d like to verify this behavior, you can test it on a fresh WordPress installation at TasteWP.com.
If you believe something isn’t working as expected, we’d be happy to assist—feel free to reach out to our support team.
Best regards,
Forum: Plugins
In reply to: [Enable Media Replace] Corrupted DatabaseHello Drew,
Thank you for reaching out. Our plugin is fully compatible with Elementor, and we have not received any other reports of similar issues.
If this occurs again, we recommend the following troubleshooting steps:
- Clear your site’s cache (including any caching plugins and server-level cache).
- Regenerate Elementor’s CSS files under Elementor > Tools > Regenerate CSS & Data.
- Check for conflicts by disabling other plugins and re-enabling them one by one.
- Ensure that your database and file permissions are correctly configured.
Since the issue was resolved after restoring the database, it’s possible that there was a temporary conflict or an isolated database inconsistency. If further investigation is needed, reviewing the error logs at the time of the incident may provide more insights.
Best regards,
Forum: Plugins
In reply to: [Enable Media Replace] Help with Cloudflare…Hey Jay,
This issue is likely caused by Cloudflare caching rather than an IP restriction. Enable Media Replace doesn’t rely on specific IPs, whitelisting, or blacklisting. The plugin simply replaces the physical image file and updates the database, so IPs are not a factor here.
Since your staging site works fine and only the live site (behind Cloudflare) has the issue, Cloudflare is probably still serving the cached version of the old image. To fix this, you’ll want to clear the cache for that specific file or adjust Cloudflare’s caching settings to prevent it from aggressively storing media files.
If the image appears updated in the Media Library but not on the front end, your site might also have additional caching layers, such as a page caching plugin or object caching (like Redis or Memcached), that need to be cleared.
You can also try temporarily disabling Cloudflare’s caching features to confirm whether that’s the root cause. If the issue resolves after that, you’ll know caching is the problem, and you can adjust settings accordingly.
Hope this helps! Let me know how it goes.
Cheers,
Forum: Reviews
In reply to: [reGenerate Thumbnails Advanced] free version is uselessHi Radim,
Thank you for taking the time to leave a review.
Developing and supporting a free plugin takes a lot of time, effort, and money. It’s disheartening to see that while you didn’t take the time to leave a positive review after using our plugin, you did take the time to leave a negative one 🙁
Maybe you can suggest a better approach on how we could be supported in maintaining this free plugin?Thank you,
Hi there!
That sounds strange; our plugin does not remove the JPG file in any circumstance. Could you please deactivate all plugins except ShortPixel and try again? If the issue is still happening, could you send us a screen recording so we can see exactly what’s happening?
Thank you!
Hi Trace,
We sincerely appreciate your feedback and understand how frustrating unexpected warnings can be for you and your customers. Our team identified this issue shortly after the update and worked quickly to resolve it within a matter of hours. The latest version now ensures that the AVIF configuration warning behaves as expected.
We always strive to provide the best experience for our users, and your input helps us improve. If everything is working smoothly for you now, we’d truly appreciate it if you could update your review to reflect the fix. Of course, if you encounter any further issues or have any questions, please don’t hesitate to reach out—we’re here to help!
Thanks again for using ShortPixel!
Best,
Gerard
ShortPixel TeamHi Kristof,
We appreciate your feedback, but we want to clarify that ShortPixel Image Optimizer does not delete any images under any circumstances, whether the plugin is active or deactivated. Our plugin only optimizes images and stores backups if that option is enabled.
If you experienced missing images after deactivating the plugin, it’s likely due to another factor, such as a caching issue or another plugin interfering with your media library. We recommend clearing your cache and checking your site’s file system via FTP or your hosting panel to verify that your images are still there.
If you’d like, you’re welcome to review our plugin’s code—there is no function that removes images upon deactivation. We’d also be happy to help investigate further if you can provide more details.
Let us know how we can assist!
Best,
Forum: Reviews
In reply to: [reGenerate Thumbnails Advanced] They paywalled previously free featuresHi RockYourBlog,
Thank you for taking the time to leave a review.
Developing and supporting a free plugin takes a lot of time, effort, and money. It’s disheartening to see that while you didn’t take the time to leave a positive review after using our plugin, you did take the time to leave a negative one 🙁
Maybe you can suggest a better approach on how we could be supported in maintaining this free plugin?Thank you,
Thanks for your review, mgsnell!
You are welcome, Swag!
Hello swagatam1975,
Thank you for reaching out and sharing your concerns.
We want to assure you that our plugin, reSmush.it, is not infected with any malware or phishing threats. The last update to our plugin was made over two months ago, and it is actively used by over 100,000 websites without any reports of similar issues.
This is the first time we’ve heard of such a detection, and upon thoroughly analyzing the plugin, we found no evidence of any malicious code. It is highly likely that your antivirus software, Avast, has flagged the plugin as a false positive. Such incidents, while uncommon, can happen due to how antivirus tools interpret certain files or functionalities.
We recommend reaching out to Avast’s support team to report this issue, as they can investigate and confirm whether this is indeed a false positive.
We value your trust and are here to answer any further questions or concerns you might have.
Best regards,
Great to hear, dviolante! Thanks for the update 🙂