Gerard Blanco

Thanks for your review, @phoenix36 !

Hi waldenponddesign,

Could you please get in touch with your hosting provider? They should be able to see in their logs what exactly happened there 🙂

Thanks!

Hi Kyle,

Thank you for providing detailed steps and error logs. The issue you’re encountering, specifically the readv() failed (104: Connection reset by peer) while reading upstream error, indicates a server-side problem where the connection is unexpectedly closed. This is unrelated to the plugin itself.

To resolve this, consider the following steps:

1. Server Configuration Check:
   • Ensure server limits like max_execution_time, post_max_size, and upload_max_filesize are set sufficiently high to handle the upload.
   • Restart the server after making changes.
2. PHP Error Logs:
   Review the server’s PHP error logs to identify any underlying issues that could cause connection resets.
3. Security Modules:
   If a firewall (e.g., ModSecurity) or security software is active, it may interfere with file uploads. Review its logs and adjust rules if necessary.
4. HTTP/2 Configuration:
   The ERR_HTTP2_PROTOCOL_ERROR suggests an issue with the server’s HTTP/2 setup. Verify its configuration or test using HTTP/1.1.

These steps should help address the problem, which is rooted in the server’s configuration or environment.

Best regards,

Hi Prachi,

From our side everything is working correctly.

Could you please tell us the steps you are following to reproduce the issue? Also, in order to help you troubleshoot this, it would be helpful if you could provide us with some additional information, including:

• Your site information. Please navigate to Tools > Site Health > Info, click on the “Copy site info to clipboard” button and paste the information in your reply.
• Is the issue occurring in more than one web browser (Chrome, Firefox, Edge, Safari, etc.)?

Thank you!

Hi discountpleasure,

You have two options:

1. Restore all your original images and then re-optimize them again.
2. Optimize all your images a first time, and then enable the “Optimize on upload” option. This way you won’t need to manually optimize the new images you upload.

I hope that helps!

Thank you for the review, l4p9!