toukirwpdev

We’ve tested the EchoRewards tab on several WordPress websites, and it’s working correctly. We weren’t able to reproduce the issue on our end. This appears to be related to your server settings rather than the plugin itself.

A 403 Forbidden error usually indicates that something on your server is blocking access to the page. This could be due to file permissions, a security rule, or restrictions set by your hosting provider.
We recommend reviewing your server logs or contacting your host to identify what might be causing the block.

Once you’ve checked, please let us know, and we’ll be happy to assist further if needed.

Hi,

When a user sends a referral via email, it’s delivered to the referred person’s email address. Could you please confirm which email isn’t being received?

We checked the URL you shared but couldn’t find any email invitation form in the Refer & Earn section. Kindly ensure your site’s email setup is working correctly. If possible, please share a screenshot or any error you’re seeing — this will help us look into the issue further.

Thank you!

• This reply was modified 7 months ago by toukirwpdev.

Thank you for your feedback! We’ve taken your concerns seriously and made an important update: Custom CSS is now available in the free version. Simply update your plugin to the latest version to use it.

If you encounter any issues, please let us know. We hope this addresses your concerns, and if your experience has improved, we’d appreciate it if you could share your feedback based on the current version.

Hi,

You can try all the basic features of our plugin by installing it from the ww.wp.xz.cn plugin repository on your own site or any sandbox/testing site.

The demo site is mainly intended for exploring our premium features.

As per ww.wp.xz.cn guidelines, we can’t discuss premium features here. To get support for the premium version of our plugin, kindly contact us through our official support channel.

Thanks for your understanding!

• This reply was modified 7 months, 3 weeks ago by toukirwpdev.

Thank you for sharing the details. Could you clarify how you noticed the stock data wasn’t updating—was it when updating a product in WooCommerce or after completing an order that the stock didn’t reflect correctly?

Also, after clicking the “Change Setup” button and going through the process, did you save and run the Apps Script and ensure the trigger is set to “on edit”? After this, is everything working fine or are you still experiencing the issue?

Please note that, according to forum guidelines, support for commercial/premium plugin features is not permitted here. To get support for the premium version plugin, kindly contact us through our official support channel.

Hi,

At the moment, the plugin doesn’t have an option to restrict referral links to a specific user role such as contributor. We’ve taken note of your request, and this may be considered for a future update. If this feature becomes available, we’ll be sure to include it in the release notes so you’ll be notified.

Hi,

The issue you’re experiencing—where the archive process remains stuck at 0%—is most likely happening because the PDO extension is not enabled on your server. This extension is required for database operations, and without it, the archive feature cannot function properly.

Suggested Fix:

• If you’re using cPanel:
  Navigate to Select PHP Version > Extensions and ensure both pdo and pdo_mysql are enabled.
• For other server setups:
  You may need to install or enable the extension manually. For example: bashCopyEditsudo apt-get install php-pdo (Please adjust the command based on your OS and PHP version.)
• After enabling the extension, don’t forget to restart your web server to apply the changes.

For more details, please check the documentation.

• This reply was modified 1 year, 1 month ago by toukirwpdev.

Hi,

Thank you so much for the update and for confirming that everything is working well after updating to version 5.2.8 😊. We’re really glad to hear that the issues you reported have been resolved.