Vladimir Trandev
Forum Replies Created
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Hello @karpstrucking,
We have already implemented a fix for the mentioned error, so you can use the latest plugin’s version(1.2.2) on your website.
If you’d like any assistance, our 24/7 Support Team will be happy to help.
Kind regards,
Vladimir
Hi @jgordonwalker,
We hear your concerns, and we would like to apologize for the way we handled this installation. We do appreciate you taking the time to share your feedback and we take it very seriously.
If you’d like the plugin removed, our team is available 24/7 and will be happy to assist you and take care of it as quickly as possible.
Kind regards,
Vladimir
Forum: Reviews
In reply to: [AI Agent by SiteGround] This should be banned from the WordPress repo.Hi @exgbrian,
We understand your concerns and appreciate you sharing your feedback. We also wish to apologize for the way we handled the communication and the overall approach to the case.
Prior communication about this update was sent to all affected accounts, but we realize it was not sufficient and did not properly address our customers’ concerns. The plugin can be uninstalled at any time, and our 24/7 Support Team is always available to help if needed.
I would like to assure you that we’re taking feedback like yours very seriously.
Kind regards,
Vladimir
Forum: Reviews
In reply to: [AI Agent by SiteGround] Auto-installed without permission or notification:-/Hi @xswarren,
We’re sorry to hear that this has impacted your trust in SiteGround.
We did send advance communication about this update to all affected accounts, but we do realize that it was not enough. You can rest assured that there will be no other situations like this. Your trust is important to us, and we take that responsibility seriously.
The plugin can be removed at any time directly from your site dashboard. If you’d like any assistance, our 24/7 Support Team will be happy to help.
Kind regards,
Vladimir
Forum: Reviews
In reply to: [AI Agent by SiteGround] Auto installed without permissionThe plugin remains fully under your control and can be disabled or removed directly from your WordPress dashboard at any time.
If you’re managing multiple websites and would prefer not to do this manually, simply reach out to our support team and we can assist with removing it across all of your websites.
If there’s anything else we can help with in the meantime, we’d be happy to do so.
Regards,
Vladimir
Hello @mirkolofio,
To help us further investigate the issue, could you provide a few more details. As far as I understand, the issue occurs once you try to login to your WordPress backend while the frontend is working as expected. I would like to clarify that we have recently released a new plugin version, so please specify the exact plugin version you are working with.
Please, also explain on which PHP versions you have made your tests and whether you have tried to disable all other plugins in order to eliminate any filtering of the headers earlier in the execution chain. If possible, please share the exact stack trace from your php_errorlog. We’d like to see the full execution chain leading to that Settings.php call.
You mentioned this is specific to certain Plesk setups. Do you happen to know if there is a specific Nginx/Proxy configuration or another host specific plugin active that might be duplicating these headers?
Regards,
Vladimir
Hello @avviano,
Combining JavaScript files may cause issues with scripts that require certain order of execution. You can leave the particular setting disabled and still benefit from the rest of the features offered by our plugin.
However, for more information of how to properly exclude certain script/s and to find its handler, please check the following thread:
https://ww.wp.xz.cn/support/topic/how-to-use-sg-optimizers-filters-procedure/
Regards,
Vladimir
Hello @dongermibbs,
I believe that we have already covered the mentioned topics in your support thread:
https://ww.wp.xz.cn/support/topic/siteground-caching-causing-duplicate-paypal-payments/
In case, you would like us to further assist you, please submit a support ticket in your Client Area at Siteground.
Regards,
Vladimir
Hello @rkcbd,
I did not manage to replicate the mentioned issue using a fresh WordPress application. In this case, you can try to reset the two-factor authentication on your end:
https://www.siteground.com/tutorials/wordpress/security-optimizer/login-security/
If the issue persists, you can also submit a support ticket via your Client Area at Siteground.
Regards,
Vladimir
Hello @prunly,
Thank you for your feedback!
I want to clarify that the issue will be resolved in our next plugin version release. However, we are currently unable to provide an ETA.
Regards,
VladimirHello @condominiumrd,
I would like to clarify that the forum support is only available in English language.
In case, you are a Siteground customer, you can also submit a support ticket in your Client Area.
Regards,
Vladimir
Hello @giannisgx89,
Our plugin is compatible with multiple hosting environments but there might be certain restrictions depending on the used software. We are not fully aware of the mentioned stack but it seems to be based on Nginx.
In case, you have experienced a particular issue on your end, feel free to provide us with more information about the exact error as well as with the logged entries in your error log.
Regards,
Vladimir
Hello @kowjirow,
I was not able to replicate the issue on a fresh WordPress application, so the error is most likely caused by plugin conflict or application configuration.
However, I would recommend you to try tweaking the frontend optimization options in our plugin and to check if there will be any difference:
https://www.siteground.com/tutorials/wordpress/speed-optimizer/frontend-optimization/
If this is the case, you can leave the particular setting disabled and still benefit from the rest of the features offered by our plugin.
Best Regards,
VladimirHello @dalecohen,
Combining JavaScript files may cause issues with scripts that require certain order of execution. You can leave the particular setting disabled and still benefit from the rest of the features offered by our plugin.
However, for more information of how to properly exclude certain script/s and to find its handler, please check the following thread:
https://ww.wp.xz.cn/support/topic/how-to-use-sg-optimizers-filters-procedure/
Regards,
Vladimir
Hello @flintstoned,
Combining JavaScript files may cause issues with scripts that require certain order of execution. You can leave the particular setting disabled and still benefit from the rest of the features offered by our plugin.
However, for more information of how to properly exclude certain script/s and to find its handler, please check the following thread:
https://ww.wp.xz.cn/support/topic/how-to-use-sg-optimizers-filters-procedure/
Regards,
Vladimir