Matt Cromwell
Forum Replies Created
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Forum: Reviews
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Great Plugin!Thanks so much, we appreciate it greatly!
Try going to “Donations > Tools > Data” and use the recalculate all forms tool. Also make sure you clear any and all caching, particularly any database caching.
Let me know how that goes.
Shawn Hooper warms my heart. Thanks so much for your kind review, and for your awesome WP CLI article on our blog way back in the day. Still much appreciated!
Awwww… Nick is the best. Thanks so much for this VERY kind review.
Thanks so much! We really appreciate your kind words of support.
Keep us updated on your organization’s success. Consider telling us all about it in one of these ways:
- Just contact us and let us know
- Submit a Give Story so we can tell the world about your success
- Let us know via Twitter or Facebook, we always share our users’ success on social when we hear about it
Best of luck in all you, and we hope to hear from you soon!
Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Invalid Email errorGreat to hear @lunule — and thanks for your kind words.
If you’re enjoying Give and appreciate our support, we’d love a kind review from you here:
https://ww.wp.xz.cn/support/plugin/give/reviews/Thanks!
Hi there,
THe “Update” menu item only appears if your site is in need of updates. But clearly there’s still a mismatch.
This is a functionality plugin we put together for exactly this purpose:
https://github.com/impress-org/give-database-healthcheck/tree/recover-donation-metadata-and-tableYou can download the zip and install it from here:
https://github.com/impress-org/give-database-healthcheck/archive/recover-donation-metadata-and-table.zipAFter you install it, the Updates menu item should appear correctly and you should be able to re-run the update.
Before doing that, I’d recommend the following:
1) If you have plugins that hide/show any admin menu items (like Adminizer) disable them just to ensure they don’t prevent you from seeing the menu item.
2) If you have plugins that do caching, especially Object Caching or Memcache or any other types of database caching, deactivate them as well. Siteground users using the Super Cacher plugin often need to disable Object Caching in cPanel rather than only via the plugin.Let me know how that goes.
Thanks so much, we appreciate your kind words of support.
If your Cause is benefiting from Give, we’d love to tell others about it as well. Please consider submitting your Story to us here: https://givewp.com/submit-your-give-story/
That typically happens when you haven’t run the necessary Database Updates. Can you see a sub-menu item at “Donations > Updates”? If so, go there and run the Database update as the prompt suggests. After that has run all should go fine after then.
Keep us posted on your progress. Thanks!
Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Invalid Email errorHI there,
Thanks for reporting this. We were able to recreate the issue and created this issue to address it immediately. We already have a hotfix but we’ll be testing that thoroughly before we push the next release live
https://github.com/impress-org/give/issues/4039Thanks for your comments and for your patience, we’ll get this resolved very quickly.
Forum: Reviews
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Best of the BunchGreat to hear, we’re happy to help and glad to see Give getting put to great use.
If your Cause is benefiting from Give, we’d love to tell others about it as well. Please consider submitting your Story to us here: https://givewp.com/submit-your-give-story/
Thank you!
Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Current Form IdWe have a sample snippet for implementing recaptcha. This is a global example though:
https://github.com/impress-org/give-snippet-library/blob/master/form-customizations/implement-recaptcha.phpIf you need guidance implementing custom PHP functions on your website, we have this guide here: https://givewp.com/documentation/resources/adding-custom-functions-to-your-wordpress-website/
From there you could use a simple conditional along the lines of:
if ($post->ID == '123')Where
123is the form ID you want to target.Give is extremely extensible in this way, and very flexible for experienced developers. While we can provide guidance and examples like this, we cannot provide a fully custom solution for you. I do trust however that the resources I’ve provided should enable you to get where you need to go.
Thanks, and best of luck!
Offline Donations have to be manually set to “Complete” in order to be reflected in the progress bar. They also have to be done in LIVE mode as well. So review whether they are complete and whether they show as in “Test mode” or not.
If they are complete and live then try the recalculate tools I linked to above.
thanks!
Forum: Plugins
In reply to: [GiveWP - Donation Plugin and Fundraising Platform] Current Form IdOur Give forms are a custom post type like any other post type in WordPress. Here’s docs on WordPress’ built-in helper function
get_post_type()https://developer.ww.wp.xz.cn/reference/functions/get_post_type/
Other than that, I’d need to know a bit more about what you are trying to accomplish and potentially with sample code in order to be more helpful.
Thanks!
I know you mentioned deactivating Give seems to resolve the issue, but often it’s more of a combination of several plugins. I’d suggest using the Health Check plugin to troubleshoot that. It will allow you to deactivate all plugins and put your site on a default theme ONLY for yourself — your live visitors will not see that. We have a write-up on that here:
https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/In your case, I’d suggest deactivating all plugins except Thrive Builder and Give (and keep your theme active) and see if the problem exists then. If it does NOT then activate the other plugins one at a time until you see it crop up again and that’s when you know what unique combination of plugins is creating the problem.
I’ll also say that because that is a premium plugin, I have limited ability to troubleshoot this for you. But the more detail you can provide (like Console error screenshots, System Info, etc) I can help more.
Thanks!