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Hi @barcode20,

Thank you for your response.

In the free version we’re not guarantee that the plugin is displaying all Google reviews.

Please read below how the free version works.

The plugin uses the Google Places API to get your reviews. The API only returns the 5-10 most helpful reviews. When Google changes these reviews the plugin will automatically add the new one to your database. Thus slowly building up a database of reviews. It’s a limitation of Google, not specifically the plugin.

The plugin can only download what Google returns in their Places API. It is usually the 5 Most Helpful (not newest) reviews. You can check what the API returns by entering your Place ID and Google API key in this url:

https://maps.googleapis.com/maps/api/place/details/json?placeid=YOUR_PLACE_ID&key=YOUR_GOOGLE_API_KEY

However, if you got new reviews for your Google place, but the plugin does not show these, it means that Google didn’t include it to 5 most helpful and the plugin just can’t get this. It’s a limitation of Google, not the plugin.

Thanks!

Hi @druideniggi,

Thank you for your topic.

Could you clarify, are you using a shortcode in the Block Theme Twenty-Five to show a reviews?

Also, please send a debug information (use pastebin).

Thanks!

Hi @steph501,

Thank you for your response.

Your main parent container (ct-section-inner-wrap) has flex display CSS property, but then you’re using a block container (shortcode-181-163) which is not limited in width:

In this case you can simply add the following CSS code to fix:

#shortcode-181-163 {width:100%}

Or just place the plugin’s shortcode above, directly in the flex contain (ct-section-inner-wrap):

Please let us know if you have any questions.

Thanks!

Hi @elmando111,

Thank you for your response!

Yes, we got access to the debug information and already investigated this issue.

To make the reviews automatically updated, please create your own Google API key. Extremely detailed manual is placed on the page in wp-admin: Google Reviews / Support / Full Installation Guide, after creating you need to save it on the Settings page.

Google gives 1000 free request per month to their new Places API, and for two or three connected places this will be enough to remain in the free quota.

Thanks!

Hi @elmando111,

Thank you for your response.

Sorry, on the pastebin website I see only this one: Error, this is a private paste or is pending moderation. If this paste belongs to you, please login to Pastebin to view it.

Could you check that?

Thanks!

Hi @fishtale,

Thank you for your topic.

On your website homepage https://uplandfeathersllc.com/ I didn’t find our reviews. There is some other plugin there and it looks like you need to find their forum.

Thanks!

Hi @ktrg2024,

Sorry for the long reply.

The main goal of alt attribute is showing something if the image is not loading. However, near the author image there’s his name which duplicates the same text like in the alt attribute and if the image is not showing, you will see two same names one after another. This creates a new problem and will not pass the WAVE (Web Accessibility Evaluation) tests. Due this we removed alt content (left this attribute empty) in case the name is visible. If you disabled name, the alt will be filled.

From an SEO point of view there’re no issues, because empty alt is present. However you need to index names it will be indexed correctly in both cases, if name is present and if not.

Please let us know if you have any questions.

Thanks!