richplugins
Forum Replies Created
-
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] error connectionHi @sergiomurcia,
Thank you for your response.
Actually, it’s not enabled, you can check this yourself via the following URL:
https://maps.googleapis.com/maps/api/place/details/json?placeid=ChIJkx7Emh6CYw0RwKFdU0ehnYo&key=[YOUR_GOOGLE_API_KEY]It returns the error: “error_message” : “You must enable Billing on the Google Cloud Project at…
Most often, this error appears when the user enables billing for a project other than the one in Google Console where the API key was originally created.
If the project is correct and you can find your API key there, try enabling billing again. If this time it doesn’t work, we recommend contacting Google support, as the problem is clearly on their side.
Please let us know if you have any information about this issue.
Thanks!
- This reply was modified 1 year, 1 month ago by richplugins.
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] error connectionHi @sergiomurcia,
Thank you for your response.
It seems the billing is not really enabled in Google Console. To check that, please send debug information from the page in wp-admin Google Reviews / Support / Advance Options, please scroll down and click ‘Copy Debug Information‘, then paste it here via pastebin service.
Also, you can try to remove your own Google API key and connect in case you haven’t connected any place yet.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] error connectionHi @sergiomurcia,
Thank you for your topic!
Please try to turn on the old Places API on the page in wp-admin Google Reviews / Support / Advance Options tab, the option ‘Use old Places API‘. After that reconnect your Google place again and let us know to check.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Support Geodirectory or MultivendorHi @general_b,
Thank you for your question.
Sorry, it’s not supported. Unfortunately, Google charges a large fee for each connected location and it would be very expensive to do such an integration.
Also, each place you need to find and connect manually, there’s no bulk search API. However even if there is, again it’s a lot of money.
Thanks!
Hi @jimmyygee,
Thank you for your topic.
Unfortunately, we have to close it here, because it seems for the business plugin. In this forum we can only resolve the issue of the current plugin. Please send debug information to support [at] richplugins.com and we will glad to help with that.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Manual update does not workHi @1zooza,
Thank you for your response.
Sorry, if it’s not clear. I think we will improve description of this button in the future. This button just allow to update reviews instantly and not wait automatically daily job.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Manual update does not workHi @1zooza,
Thank you for your topic.
Yes, we understand. Manual update works only if you save your own Google API key in the Settings.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Manual update does not workHi @1zooza,
Thank you for your topic.
To make the reviews automatically updated, please create your own Google API key. Extremely detailed manual is placed on the page in wp-admin: Google Reviews / Support / Full Installation Guide, after creating you need to save it on the Settings page and reviews should be updated in 24 hours.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Manual update does not workHi @1zooza,
Thank you for your topic.
Please send debug information (use pastebin service) and we will check that.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Issue on MobileHi @espressivo,
Thank you for your response.
This issue is most likely caused by another caching plugin or cache functionality on your site. As you can see in the screenshot below, the widget-google-reviews plugin’s folder does not contain the correct JavaScript (JS) assets from the current version 5.7.1. Instead, an outdated cached JS file from version 5.2 is being loaded from the al_opt_content folder. This indicates that an additional plugin or custom code is interfering with the normal operation of the Google Reviews plugin and causing it to load the outdated version.
We recommend contacting your developers or the team responsible for your website setup, as they should be able to resolve this quickly, because the issue is not in the plugin as we show on the screenshot.
If you have any more details or need further assistance, please feel free to let us know.
Thanks!
Hi @justinbitter,
Thank you for your topic.
It’s an issue of the business plugin, we can’t support it here, it’s only for this plugin, please send mail to support [at] richplugins.com.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Issue on MobileHi @espressivo,
Thank you for this topic!
First of all, please update the plugin to the latest version 5.7.1 and clear all wp caches, included CDN cache.
After that, check the issue and let us know. If it won’t help, please show debug information (via pastebin).
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] API version confusionHi @galbaras,
Thank you for your question.
Migration is not necessary because both API responses are converted into the same reviews when connected in the plugin. The checkbox for the old Places API is needed for API keys where the owner has not enabled the new API (in Google Console).
Additionally, the old Places API offers two sorting methods (recent and newest), and the plugin uses both when connecting reviews, while only the “newest” method is used when refreshing. This allows the plugin to display more reviews compared to the new API.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Review not updating – strange errorHi @kraai,
Thank you for your response!
We just made a minor version 5.7.1 and duplicate this option to the Advance tab, could you update and check? It’s at the bottom of Advance tab, you need to scroll down.
Please let us know how it goes.
Thanks!
Forum: Plugins
In reply to: [Rich Showcase for Google Reviews] Review not updating – strange errorHi @kraai,
Thank you for your response.
According to the debug info you didn’t make the step which I sent before
https://ww.wp.xz.cn/support/topic/review-not-updating-strange-error/#post-18391506
Ok, please go to the page in wp-admin Google Reviews / Settings / Google and turn on the option ‘Use old Places API‘.
Please do it and try to reconnect.
Thank!