Abhay-WP Swings

Hi Vladimir,

It looks like the screenshot you shared might be pointing to a different feature or setup. From what I can see, it seems you might not actually be using our Return Refund and Exchange For WooCommerce (RMA) plugin for that specific tracking functionality.

Could you please double-check and let me know the exact name of the plugin you are using for that “Track” button? That will help me guide you in the right direction!

Kind regards,

Hello Adam,

It’s been a pleasure working with you on these projects. We’re glad our communication and follow-up made the process smooth and stress-free for your team.

We’re always here whenever you need us!

Best Regards

Hello,

Yes, Subscriptions for WooCommerce is fully compatible with WooCommerce HPOS.

Regarding cancelled or deleted subscriptions, they should be removed from the subscription table only. This ensures that all related records and metadata are cleaned up properly and no orphaned data remains in the database.

For points 3 and 4, we have not received any reports of such issues so far. However, we have noted your observations and will ask our QA/testing team to validate these scenarios. If any issue is identified, we will work on a fix and include it in a future update.

If you are currently experiencing this issue on your website and require immediate assistance, please contact our support team. They will investigate the matter further and help you with a suitable solution.

Thank you.

Hello,

Thank you for reaching out!

To get the “Add to Cart” functionality working properly for your event products, please make sure to check the following two configurations:

• Enable Event Settings: First, navigate to the plugin’s main settings menu in your WordPress dashboard and ensure that the global event settings are fully enabled. If this toggle or configuration is turned off, WooCommerce won’t process the product as a bookable event ticket.
• Set Event Dates Correctly: When you are creating or editing your event product, double-check that you have configured the Event Start/End Dates and Times properly. If the event date is missing, set in the past, or misconfigured, WooCommerce will automatically disable the “Add to Cart” button or prevent the item from being added to the cart page.

Please check these settings and try updating your product. Let us know if the issue persists after making these adjustments!

Best regards,

Hello,

In our free version, there is no feature available for retry payment for pending orders.

As you mentioned, your concern is about duplicate charges. In that case, duplicate charges will not happen, so you can safely update the subscription plugin to the latest version without any issue.

Please update and test it from your end. If you still face any concerns, feel free to let us know.

Thank you

Hello,

To clarify, there is no separate payment gateway option to enable in the WooCommerce payment settings. Instead, the gift card works seamlessly with the standard WooCommerce system:

• How to pay: Buyers can simply enter their gift card code into the default WooCommerce coupon field on the Cart or Checkout page.
• Redemption: Once the code is entered and applied, the gift card value will be deducted from the order total automatically.

Regards,

Thank you so much for sharing your experience and detailed feedback!

We’re glad to hear that Subscriptions for WooCommerce Pro has been helping you manage subscription-based products smoothly and effectively. It’s great to know that features like recurring billing, subscription management, and renewal handling have been valuable for your store.

We especially appreciate your kind words about our support team. Providing clear guidance, reliable assistance, and a smooth user experience is always our top priority.

Thank you again for your trust and recommendation. We truly appreciate your support for WP Swings!