anjitha21

Hi @kt77

Could you please let us know how the Order Manager is trying to download the invoice?

Are they downloading it from the WordPress backend or from the email received?

Also, please share a screenshot of the issue. This will help us better understand the issue.

Additionally, please check whether the Order Manager user role is set as Administrator. If not, kindly add their email address in the Custom Email Address section as shown in the screenshot below:
https://prnt.sc/2neN7-09UU–

After checking the above, please let us know the results so we can assist you further.

Hi @bclamagirand

Thank you for the update. I am glad to hear that new version is working much better and that your customized fields are displaying.

Regarding the issues you mentioned:

1. For the duplicated “Choosing delivery date” and “Choosing delivery time” fields, could you please share a screenshot of the invoice showing the issue?
2. This will help us check why the fields are appearing twice.
3. About the currency display, you can choose whether to display the currency as a symbol (€) or as text (Euro) from the General Settings of the plugin:
   https://prnt.sc/CkwxpiLjXkRm

For translating “Subtotal” into “Sous total”, you can add the translation string and it should get translated correctly.

Please let us know which translation plugin you are using, and whether you encounter any errors while adding the string.

3. Yes, it is possible to remove the “Shipping” line between “Subtotal” and “Total”. You can disable it from:
   Template Settings → Product Table Charges

Reference screenshot:
https://prnt.sc/dF6ygeNkuVHw

Please check and let us know if you need any further assistance.

Hi @mathis70

We checked this issue locally using the Extra Product Options plugin, and everything appears to be working correctly from our end. We also performed additional debugging and could not identify any conflicts.

Since the issue seems to be occurring only on your site, could you please provide temporary access details so that we can investigate the issue directly in your setup?

This will help us identify if there is any site-specific conflict or configuration causing the problem.

Hi @mindtakerminis

The old code may not work correctly with the new customization file because the wcdn_order_item_after hook arguments were changed in v7.x.

Previously it passed ( $product, $order, $item ), but now it passes ( $item, $order, $template ), so $product->get_meta() will no longer work directly and the callback needs to be updated accordingly.

Our developer have modified the code according to the new hook arguments introduced in v7.0.

This updated version should work correctly with the latest customization file.

// @desc: adds product tag/bin to receipt
add_action( 'wcdn_order_item_after', 'add_product_tag_to_receipt', 10, 3 );

function add_product_tag_to_receipt( $item, $order, $template ) {

	if ( ! is_a( $item, 'WC_Order_Item_Product' ) ) {
		return;
	}

	$product = $item->get_product();

	if ( ! $product ) {
		return;
	}

	$binr = $product->get_meta( 'r8_bin' ); // Get bin for receipt.

	if ( ! empty( $binr ) ) {
		echo '<p><strong>BIN:</strong> ' . esc_html( $binr ) . '</p>';
	}
}

Hi @mindtakerminis

Sorry for the inconvenience caused with the recent update.

Thank you for explaining the issues in detail. The space issues were sorted out in the new version v7.1.2 which was released last week.

Regarding the custom data, there were so many codebase improvements performed. Therefore, the template file changed.

Here are the steps for the template override in the new version:

Open your active theme folder: wp-content/themes/your-theme/
Create a folder named woocommerce-delivery-notes inside it

1. Find the template file you want to change inside the plugin: wp-content/plugins/woocommerce-delivery-notes/templates/
2. Copy that file into the folder you created in step 2, keeping the same filename
3. Edit the copied file in your theme — the plugin will use it automatically

Available template files:

• invoice.php — Invoice
• receipt.php — Receipt
• deliverynote.php — Delivery Note
• packingslip.php — Packing Slip
• creditnote.php — Credit Note
• base.php — Shared layout used by all documents

Override styles
Find the CSS file you want to change inside the plugin: wp-content/plugins/woocommerce-delivery-notes/templates/css/

1. Copy it into your theme, recreating the same folder structure under woocommerce-delivery-notes/css/
2. Edit the copied file — your styles will be loaded instead of the plugin’s

Available CSS files:

• css/style.css — Applies to all documents
• css/html/style.css — Applies to browser print only
• css/pdf/style.css — Applies to PDF output only

Notes

• If using a child theme, create the folder in the child theme — not the parent
• The override affects only the live print preview and the document PDF generation. The frontend preview on the admin page isn’t affected.

Please try from your end and let us know if there are any further questions.

Hi @kornelije

Thank you for the update.

I’m glad to hear that the issue has been resolved on your end.

If you have a moment, we’d really appreciate it if you could share your feedback or leave us a review — it helps us improve and assists other users as well.

Please feel free to reach out if you need any further assistance.

Hi @kirkstudio

This issue has now been fixed and the updated plugin version has been released.

Please update the plugin to the latest version(v7.1.2) and check from your end.

Let us know if you need any further assistance.

We appreciate your patience and understanding.