anjitha21

Hi @jlwebstudio

Thank you for waiting. We tried to replicate the same issue on our end but the PDFs are generated correctly.

In order to check further, could you please create a staging site and share with us the exact steps to reproduce?

You can share the details on support at tychesoftwares dot com.

Looking forward for your response.

Hi @svenms ,

Our developer has reviewed the issue and implemented a fix.

You can download the patched file from the link below:
https://www.dropbox.com/scl/fi/3o885divynirq8wcnllf7/class-alg-wc-checkout-fees-info.php?rlkey=bs79v94oeo7dhm53vlpb228lt&st=qm48xf8w&dl=0

Please replace the original file located at:

/wp-content/plugins/checkout-fees-for-woocommerce/includes/class-alg-wc-checkout-fees-info.php

After replacing the file, kindly clear your site and browser cache and test again.

Let us know how it goes.

Hi @chrisarchels ,

We understand how important it is to have your company details, customer information, and logo displayed correctly on the invoices.

Please make sure that the logo is added here: https://prnt.sc/iY0KpUCf6R2p

Since you mentioned that everything looks the same in the settings but the invoice output has changed, we’ll need to take a closer look to understand what might be causing this.

Could you please share a screenshot of the plugin settings (General and Invoice template) and the issue?

This will help us compare the configuration and identify what may have changed after the update.

Once we have those screenshots, we’ll guide you on how to restore the invoice layout to how it was before.

Looking forward to your reply.

Hi @mo12345 ,

I have activated the plugin (version 6.0.0) on my staging site and tested it by manually changing the order status. However, I was not able to reproduce the issue or see any errors as you described.

In order to investigate this further, could you please share a screenshot of the error? This will help us identify exactly where and how the error is appearing.

Additionally, we kindly request that you:

• Temporarily deactivate other plugins and check if the issue persists. This will help determine if there is a plugin conflict.
• Switch to a default theme such as Storefront to rule out any theme-related conflicts.
• Check the browser console (Right click → Inspect → Console tab) and share any JavaScript errors shown there.

If the issue still persists after these steps, please let us know the results so we can continue troubleshooting from our end.

• This reply was modified 3 months, 2 weeks ago by anjitha21.
• This reply was modified 3 months, 2 weeks ago by anjitha21.

HI @candied ,

Thank you for your suggestion — we really appreciate you taking the time to share your thoughts with us.

At the moment, our plugin includes an option to exclude the shipping charge when calculating the gateway-based fee. The checkbox you referred to is specifically meant for that purpose.

Regarding your request to include other additional fees or discounts added by third-party plugins or custom snippets — that’s a great use case. While this isn’t supported right now, we’ll certainly consider this enhancement for a future version of the plugin.

To help us understand your requirement better, could you please share:

• An example or snippet that adds the extra fee/discount you’re referring to.
• Whether you’d like those additional fees to be included in or excluded from the gateway fee calculation

With an example, it will be much easier for us to evaluate and design the best possible solution.

Thanks again for your feedback — it really helps us improve the plugin.