bcrodua

Hi,

Thanks for your report. To help us look into this further, could you please share a copy of the restoration log from when you restored the site? You can find it in your site’s wp-content/updraft folder. Since the log is usually too long to paste here, please upload it to a service like Pastebin or Dropbox/Google Drive and share the link.

The log should tell us more about how the database search/replace was handled during the restore, which may help explain why the Algori PDF Viewer links aren’t updating.

Regards,
Bryle

Hi @tanvirapb

Thanks for the detailed report. Since new backups are uploading correctly but existing ones are not showing or restoring, this suggests that the connection between UpdraftPlus and that particular Dropbox account is not returning the file list correctly. That’s why you can restore successfully when uploading the files manually, but not when scanning from the dashboard.

As a first step, please try going to UpdraftPlus → Settings → Choose your remote storage → Dropbox and disconnect, then reconnect using the same Dropbox account. When reconnecting, make sure you are logged into the correct Dropbox account in your browser, then re-authenticate through the popup.

If the problem continues, it’s possible that there’s a permissions issue with the UpdraftPlus app folder in that Dropbox account. Could you check in Dropbox whether there are multiple “UpdraftPlus” folders created, or whether the app folder has been moved/renamed? UpdraftPlus relies on that specific app folder, and if it’s altered the plugin won’t be able to list files correctly.

If you confirm that the folder is intact and the issue still happens, please send us a copy of the backup log from one of the failed restore attempts. You can find the log under Existing Backups → View Log. Since it’s too long to post directly here, you can paste it into a service like Pastebin and share the link. That will help us confirm exactly why the restore is failing for this account.

Regards,
Bryle

Hi @swissschokolade,

Thanks for reaching out. UpdraftPlus is tested and compatible with PHP 8.3, so the plugin itself should not prevent your site from updating. If you’re seeing an error when updating, it may be coming from another plugin, theme, or a server-level configuration.

Could you please share the exact error message you receive when trying to update?

Thanks,
Bryle

Hi @rogeh2012

Thanks for sending the log. I can see that the backup is already split at 50MB, but the upload is still stalling. Please try reducing the split size further down to 25MB. It will also help to increase the PHP maximum execution time to 900 seconds, and check with your hosting provider if your current plan can support that setting. Once those changes are applied, please try running the backup again and let us know if it completes successfully.

Kind regards,
Bryle

Hi @bcrodua

From your description, it appears that there is a conflict with other plugins.

Can you temporarily deactivate all other plugins except UpdraftPlus? Do you get the same issue if you do that?

Regards,
Bryle

Hi,

You can add the below code line in the wp-config.php file

define(‘UPDRAFTPLUS_MAXBATCHFILES’, 2000);

NOTE: You must insert this BEFORE /* That’s all, stop editing! Happy blogging. */ in the wp-config.php file.

Thanks,
Bryle

Hi Leandro,

I am seeing some warnings relating to the “Others” component. Can you exclude that as well for troubleshooting purposes please.

Thanks,
Bryle